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Tactical Resource Engineer Resume

Mason, OH


  • Enterprising System Administrator with 22 years of diverse IT experience.
  • Proficient in all versions of Windows OS, Server OS and all versions of Office including 365.
  • Performed Windows Migrations from Windows 7 to Windows 10.
  • Adept in everything from desktop and printer support to server administration and troubleshooting.
  • Detail oriented and meticulous in my documentation.
  • Work well in a team environment as well as individually.


  • Backup administration
  • LAN
  • Controls
  • Procedure
  • Installation
  • Security
  • Technical support
  • Configuration
  • Desktop
  • RAN
  • Software
  • Microsoft Office
  • Printers
  • Hardware
  • Microsoft Windows
  • Laptop
  • Troubleshooting
  • Help desk
  • Documentation
  • Email
  • Vmware
  • NOC
  • System Administrator
  • Citrix
  • Terminal Services
  • VPN
  • Server
  • Lotus Notes
  • Wan
  • Network Management
  • Network Administration
  • Healthcare
  • Emr
  • Linux
  • Mobile
  • Hiring and Interviewing Candidates
  • Numerous Ticketing Systems
  • Helpdesk
  • Nonprofits
  • Active Directory



Tactical Resource Engineer


  • MSP Engineer with client support in various industries including healthcare, banking, and manufacturing.
  • Assisted users remotely with anything desktop support related, as well as server level issues.
  • Proactively monitored and worked on a variety of network related issues, utilizing resources such as LogicMonitor, Cisco Meraki admin portal, as well as network troubleshooting commands and Solarwinds N - Central.
  • Ran and resolved issues with backups as we restores - Windows Server Backup, Veeam, and others.
  • Utilized Barracuda for server maintenance and security.
  • Sophos to administered and configured anti-spam, VPN, and network security.
  • Documented tickets and client configuration with ConnectWise.


IAM Analyst


  • Short-term contract assisting with Cerner HER rollout.
  • Managed and organized a team of four assisting 800 end-users, from Nursing Aids to Psychiatrists and MD’s at Peace Hospital

Confidential - Mason, OH

Systems Administrator


  • VPN administration - Short term contract - installed clients and troubleshot issues for a new Cisco VPN rollourt.

Confidential - Cincinnati, OH

Technical Support Specialist


  • Assisted endusers with computer hardware and software issues.
  • Imaged PC’s
  • Worked with various vendors.
  • Configured, supported, and maintained MFD’s - Xerox, HP, Lexmark, Kyocera.
  • Office 365 administration and support - Accounts, licensing, change requests.
  • Sharepoint shared drive creations, mapping, content support.
  • Worked with Mitel VOIP phone system.
  • Active Directory management.
  • Network troubleshoot with basic network command and free software, and IPscan, AngryIP
  • Supported various healthcare applications such as Carelogic, Securmanage, CATT, Athena.
  • Completed various HIPAA audits to ensure compliance of SOP’s and information. I also brought my CARF knowledge to this position with ensuring those compliances as well.

Confidential - Cincinnati, OH

Service Desk Analyst II


  • Short-term contract position supporting hospital and doctor office IT hardware and software.
  • Provided troubleshooting for PC's, scanners, printer, and MFD's. Imaged and configured Windows, Mac, and Chrome laptops.
  • Provided support for clinical applications including Epic and PAC's. Created and updated helpdesk documentation for future use.

Confidential - New York

Technical Support Specialist III


  • Chief administrator and support for the electronic medical records software.
  • Supported and maintained seventy-five office across the country.
  • Utilized Gsuite to configure and maintain network accounts and email addresses.
  • Imaged and configured Windows, Mac, and Chrome laptops.
  • Maintained proper logs and documentation in accordance with HIPAA and CARF requirements.
  • Worked with physicians, nurse practitioners, substance abuse counselors, and office coordinators to ensure all procedures are followed and documentation in the EMR was correct and complete.
  • Configured physicians for electronic prescribing of controlled substances, involving identity verification and configuring user in the EMR.
  • Maintained inventory of all equipment.
  • Troubleshot office network issues, utilizing different tools to determine the issue and resolve or for future prediction.
  • Generated and retained logs related to network functions, as well as maintenance and repair records.
  • Diagnosed local office hardware and software problems for all machines, printers and phones.
  • Operated master consoles in order to monitor the performance of computer systems, network, and office bandwidth.
  • Gathered data pertaining to office users' needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.
  • Responded to emails and tickets in Zendesk from end users, carefully documenting all information and troubleshooting done.
  • Installed and configured remote access to the EMR for Chromebooks.
  • Created reference and training documentation for end users for their convenience in solving issues without the need of helpdesk correspondence.
  • Ran Zendesk reports to track trends and issues that need attention.

Confidential - Erlanger, KY

System Administrator


  • Received inbound calls, emails, and office stop-ins, delivering excellent customer service to each end user.
  • Analyzed equipment performance records in order to determine the need for repair and replacement.
  • Wrote, designed and produced documentation related to policies and procedures.
  • Conferred with network users about how to solve existing system problems, utilizing software tools, physically tracing cables, and troubleshooting switch issues.
  • Loaded computer tapes and disks for backups or updates, and installed server software.
  • Resolved system issues within established timeframes.
  • Imaged and deployed new PC's and laptops.
  • Provided support for Windows XP/7/10 and Microsoft Office .

Confidential - Covington, KY

Senior Technical Support Specialist


  • Performed Windows Migrations from Windows 7 to Windows 10
  • Performed Virtual Server Upgrades from Server 2003 and 2008 r2 to Server 2012.
  • Available 24/7 for after-hours support to ensure optimal customer service and timely resolution to issues.
  • Diagnosed hardware and software problems for local client laptops, desktops, tablets, and mobile phones of all operating systems.
  • Well-versed in all versions of Windows OS and all versions of MS Office.
  • Knowledge of Windows Server Platform: R2 Exchange, Active Directory, and Remote Desktop Server setup.
  • Fluent in Microsoft Terminal Services and Citrix Xenapp 4.0 through 7.6 Storefront environments.
  • Extensive knowledge in LAN designs, RDP and Citrix connections, router, and printer setup and configurations.
  • Monitored customer infrastructures to troubleshoot issues, as well as prevent problematic issues and errors.
  • Setup local and network printers, as well as various methods of mapping to hosted sessions.
  • Thoroughly experienced with email tracking and troubleshooting, utilizing email spam appliances such as Ironport, the MS Exchange tracking tool, and several online tools.
  • Provided Active Directory, Exchange, and local security system reports and proper documentation for internal staff and customers as required by SOC Compliance.
  • Coordinated the installation of software and patches with third party vendors.
  • Installed and configured antivirus software on server and client sides.
  • Analyzed records in order to determine the need for VM and physical server configuration and hardware changes.
  • Implemented and configured backups for servers, as well as performed restores as necessary.
  • Wrote, structured, and maintained procedures and documentation for helpdesk personnel.
  • Trained and managed new helpdesk personnel and ensured proper procedures were followed, such as proper troubleshooting and documentation.
  • Created login scripts for clients as needed for mapping drives, security groups, and setup nested folder permissions.
  • Ran Linux commands for customer websites and email hosted on Linux OS Servers.
  • Setup, maintained and made changes to hosted websites for clients via the H-sphere control panel.

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