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Help Desk Resume

NJ

SUMMARY

  • A+, N+, MCP certified professional with hands - on experience in IT & Technical support operations and expertise in hardware, software, applications and supporting users via phone\WebEx session, using other communication devices.
  • Experienced LAN technician expertise in utilizing Windows 2000/2003 Servers, XP, and Windows 7 operating systems
  • Strong experience in installing, configuring, maintaining hardware/software products, troubleshooting network connections, routing setup, and Windows network configurations.
  • Basic understanding of network switches/routers functions.
  • Understanding of network protocols and their functions, TCP/IP, UDP, Telnet, Traceroute, FTP, DNS, ARP
  • Skilled in troubleshooting Outlook and Office applications.
  • Windows W2000/2003 Servers, Windows XP, and Windows 7 operating systems
  • MS Office 2003/2007 (Outlook, Word, Power Point, Excel) and MS Visio 2003/2007
  • Software installation/upgrade and hardware upgrade/repair
  • Antivirus, data backup/restoration
  • Hard drives, monitors, printers, scanners
  • TCP/IP, UDP, Telnet, RDP, FTP, DNS, DHCP, ARP, Traceroute, Ping etc…
  • Remote Desktop, Webex, GoToMeeting
  • Network/Application Performance Testing (Packet Analyzers, WAN Emulators, Load Runner)

PROFESSIONAL EXPERIENCE

Confidential, NJ

Help Desk

Responsibilities:

  • Set up computer labs and classrooms for PARC tests.
  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems. Configure PCs and laptops, problem ticket resolutions

Confidential, NJ

Help Desk

Responsibilities:

  • Set up computer labs and classrooms for PARC tests.
  • Install and test PARC test components
  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Printer installation, basic printer maintenance. Troubleshooting printer related problems.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems.
  • Configure PCs and laptops, problem ticket resolutions

Confidential, NJ

Help Desk

Responsibilities:

  • Help Desk, phone, remote desktop support for Windows/Office applications
  • Computer setup, hardware upgrade and repair.
  • Printer installation, basic printer maintenance. Troubleshooting printer related problems.
  • Installing, upgrading and troubleshooting Windows systems (Windows XP, Windows 7).
  • Troubleshooting network connections, Windows network configurations.
  • Installing/upgrading and supporting MS Office 2003/2007 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007)
  • Basic Active Directory administration (unlocking user accounts). Troubleshooting login problems.
  • Very Basic Exchange Server administration and troubleshooting Outlook 2003/2007 problems.

Confidential, Philadelphia, PA

Technical Support

Responsibilities:

  • Providing technical support for Confidential customers and users.
  • Installing, configuring and maintaining SHUNRA hardware/software products in various labs and network topologies.
  • Troubleshooting network connections and Windows network configurations.
  • Assembling and repairing SHUNRA hardware products (specialized computers/network devices).
  • Assembling and maintaining SHUNRA support test lab.
  • Installing and testing SHUNRA applications on all Windows systems.
  • Installing and running many different network/application performance testing tools: SHUNRA WAN Emulators, Load Runner, network Analyzers etc. Running basic tests and collecting data.
  • Upgrading and repairing computer hardware.
  • Installing/upgrading and supporting MS Office 2003/2007 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007)

Confidential, Elizabeth, NJ

Help Desk/IT Tech

Responsibilities:

  • Provided technical support for all Couch USA locations/employees in New Jersey.
  • Responsible for installing and maintaining Windows servers, Windows workstations, printers.
  • Installing and supporting user applications.
  • Upgrading and repairing computer hardware.
  • Troubleshooting/resolving system and software related problems, over the phone or at location

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