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It Support Technician Resume

Raleigh, NC

TECHNICAL SKILLS:

Hardware Skills: Installation, Updates, Maintenance, Troubleshoot, and Repair.

Software Skills: Microsoft Office Suite, Anti - Virus Software, Skype, VMware Horizon, Oracle Rightnow, Cisco Anyconnect, Cisco Webex, Crossloop, Teamviewer, OneNote, Microsoft Teams, Salesforce Customer 360, Office 365, eREG, and WPM - 47

Operating Systems: Microsoft Windows 98, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8 - 8.1, Microsoft Windows 10.

EMPLOYMENT HISTORY:

IT Support Technician

Confidential, Raleigh, NC

Responsibilities:

  • Grant customers access to API’s via Web-Tools.
  • Troubleshoot problems for customers by e-mail and live-chat for the USPS website.
  • Disable and Enable customer accounts.
  • Password resets for customers.
  • 300 tickets on average a week. (Chats and E-mails)

Interviewer

Confidential, Raleigh, NC

Responsibilities:

  • Conducted surveys through phone-calls.

Confidential, Raleigh, NC

IT Support Technician

Responsibilities:

  • Re - Imaging PCs with windows operating systems.
  • Testing various anti-virus software
  • Transporting several computer hardware to other classrooms

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