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Desktop Support Analyst Resume

Cincinnati, OH


Windows 7, Windows 10

IOS, Android Email

PC Hardware


Virtual Team Management

Microsoft Office

Project Management

Remote Troubleshooting

VMWare Service Manager


Confidential, Cincinnati, OH

Desktop Support Analyst


  • Provided level one support and troubleshooting for a variety of software and hardware
  • Microsoft software including Windows 7, Windows 10, Office, Office 365, Active Directory excel, Outlook 2010, 2016, Outlook Web Access, Internet Explorer, skype for business, and word
  • Citrix, storefront and desktop
  • Mobile email support and configuration for Android, and IOS utilizing Associate Mobile Choice, AirWatch Agent, Workspace One Intelligent Hub and more
  • VPN, Pulse Secure, Defender Token, Symantec EndPoint Protection and Management Agent and other remote access support
  • Hardware support for IBM and Dell Laptops, Lenovo, HP Thin Client, and other desktop PC including monitor, Mouse, keyboard, and other peripherals
  • Utilized troubleshooting tools and resources such as Citrix Support Utility, Sage, IBM BigFix, HPDM (HP Device Manager), VNC Viewer, VMWare Service Manager and more
  • Customer Service Platform, CheckFree Bill Pay, Western Union PC support

Confidential, Washington, DC

Director of Marketing, and Business Development


  • Plan and execute company's affiliate marketing efforts growing the organization's network of affiliates from a dozen to almost 100 affiliates
  • Plan and execute company's content marketing program including blogging, email, and facebook with an emphasis on SEO
  • Plan and execute company's public relations strategy with placements in The Atlantic, CBS, SB Nation, Fansided, and others
  • Help plan and create product designs that drive sales

Confidential, San Francisco, CA

Managing Editor


  • Create videos, podcasts, and other digital content with viral potential
  • Conduct direct digital media outreach and publicity for video, podcasts, radio, and more
  • Over 40% increase in Facebook growth utilizing a variety of organic reach campaigns including share campaigns, viral content, and gated content campaigns
  • Deliver analytically driven and engaging content that increases traffic
  • Appeared as a guest on a variety of media outlets including radio shows, podcasts, and videos
  • Secured placement of stories in the national sports press such as ESPN, Fox Sports, SI and others
  • Chosen to recruit, train and manage writers, mentoring beyond initial training to continue to build team member’s strengths
  • Responsible for editing and scheduling content, ensuring deadlines are met on time

Communication Specialist Consultant



  • Create and execute public relations and integrated communication plans that achieve client communication goals on projects ranging from one month to two years in duration
  • Collaborate with cross - functional teams to ensure message consistency and error free materials
  • Demonstrated ability to work with project managers, lead developers & designers adhering to all project timelines, while maintaining quality and delivering the best results for clients
  • Offered online strategy consultation based on client analytics to create and improve processes and systems to maximize campaign effectiveness
  • Project Manager responsible for ensuring all projects were completed on time and chosen to be the key member in constant communication with all clients and key stakeholders

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