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Desktop Support Analyst Resume

Cincinnati, OH

CORE COMPETENCIES:

Windows 7, Windows 10

IOS, Android Email

PC Hardware

Citrix

Virtual Team Management

Microsoft Office

Project Management

Remote Troubleshooting

VMWare Service Manager

RELEVANT PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Desktop Support Analyst

Responsibilities:

  • Provided level one support and troubleshooting for a variety of software and hardware
  • Microsoft software including Windows 7, Windows 10, Office, Office 365, Active Directory excel, Outlook 2010, 2016, Outlook Web Access, Internet Explorer, skype for business, and word
  • Citrix, storefront and desktop
  • Mobile email support and configuration for Android, and IOS utilizing Associate Mobile Choice, AirWatch Agent, Workspace One Intelligent Hub and more
  • VPN, Pulse Secure, Defender Token, Symantec EndPoint Protection and Management Agent and other remote access support
  • Hardware support for IBM and Dell Laptops, Lenovo, HP Thin Client, and other desktop PC including monitor, Mouse, keyboard, and other peripherals
  • Utilized troubleshooting tools and resources such as Citrix Support Utility, Sage, IBM BigFix, HPDM (HP Device Manager), VNC Viewer, VMWare Service Manager and more
  • Customer Service Platform, CheckFree Bill Pay, Western Union PC support

Confidential, Washington, DC

Director of Marketing, and Business Development

Responsibilities:

  • Plan and execute company's affiliate marketing efforts growing the organization's network of affiliates from a dozen to almost 100 affiliates
  • Plan and execute company's content marketing program including blogging, email, and facebook with an emphasis on SEO
  • Plan and execute company's public relations strategy with placements in The Atlantic, CBS, SB Nation, Fansided, and others
  • Help plan and create product designs that drive sales

Confidential, San Francisco, CA

Managing Editor

Responsibilities:

  • Create videos, podcasts, and other digital content with viral potential
  • Conduct direct digital media outreach and publicity for video, podcasts, radio, and more
  • Over 40% increase in Facebook growth utilizing a variety of organic reach campaigns including share campaigns, viral content, and gated content campaigns
  • Deliver analytically driven and engaging content that increases traffic
  • Appeared as a guest on a variety of media outlets including radio shows, podcasts, and videos
  • Secured placement of stories in the national sports press such as ESPN, Fox Sports, SI and others
  • Chosen to recruit, train and manage writers, mentoring beyond initial training to continue to build team member’s strengths
  • Responsible for editing and scheduling content, ensuring deadlines are met on time

Communication Specialist Consultant

Confidential

Responsibilities:

  • Create and execute public relations and integrated communication plans that achieve client communication goals on projects ranging from one month to two years in duration
  • Collaborate with cross - functional teams to ensure message consistency and error free materials
  • Demonstrated ability to work with project managers, lead developers & designers adhering to all project timelines, while maintaining quality and delivering the best results for clients
  • Offered online strategy consultation based on client analytics to create and improve processes and systems to maximize campaign effectiveness
  • Project Manager responsible for ensuring all projects were completed on time and chosen to be the key member in constant communication with all clients and key stakeholders

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