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Middleware Support Specialist Resume

SUMMARY:

A seasoned Middleware Support Specialist with a proven track record in technical support of mission critical server applications for banking, trading, airline booking and e - commerce services, I am keen to join a dynamic team of middleware application specialists.

EXPERIENCE:

Middleware Support Specialist

Confidential

Responsibilities:

  • Performed system administration tasks associated with aeroplan.com’s web applications and resolved system level and application problems on mission critical systems requiring immediate resolution:
  • Administered middleware and middle-tier applications including Tomcat, JBoss, Java, Websphere MQ
  • Responsible for day-to-day support of Redhat and zLinux servers
  • Built, configured and administered development, UAT and production application servers
  • Provided technical assistance to development and production application teams during code implementation
  • Evaluated, implemented and maintained new projects and solutions
  • Provided on-call support for critical applications
  • Investigated and troubleshooted technical problems
  • Developed procedures to protect production environment from unplanned outages
  • Maintained up-to-date documentation
  • Provided technical support for IBM Content Management On-Demand (CMOD) solutions for e-statements storage and archival. Clients included companies like Bell, Merrill Lynch, Sun Life, National Bank of Canada and Irving Oil.
  • Administered CMOD systems based on DB2 database technology
  • Responsible for support of AIX and Windows servers

System Support Specialist

Confidential

Responsibilities:

  • Administered 16+ Websphere application servers and 70+ Websphere MQ queue managers
  • Developed and implemented messaging solutions for critical trading applications using Websphere AS and Websphere MQ
  • Generated MQ Client Channel Definition Table (CCDT) and binding files
  • Generated SSL keystores using keytool, gsk7cmd and ikeyman
  • Troubleshooted MQ environment set-up including connectivity, SSL encryption and authorizations using Java code in Eclipse IDE
  • Resolved connectivity issues between Websphere AS and MQ server
  • Provided technical support for trading Order Management System using Websphere AS and Websphere MQ
  • Performed software and server support for Scotia Capital websites using iPlanet and Apache
  • Administered 70+ Solaris 10 and Windows 2003 servers
  • Ensured high availability of critical applications using Veritas
  • Developed custom solutions using shell scripting to improve SSL keystore manipulation
  • Conducted root cause analysis and resolved technical issues by coordinating with external vendors

Technical System Analyst

Confidential

Responsibilities:

  • Administered 100+ Red Hat, Solaris and Windows servers
  • Supported web and database servers running Apache, OpenSSL, PHP, MySQL, Oracle
  • Provided support for Java applications including Tomcat, WebSphere Application Server, Weblogic
  • Managed VM on Xen and VMware platform
  • Monitored web and java application servers using Zabbix
  • Developed custom solutions using shell scripting to automate common server tasks
  • Configured and troubleshooted network connectivity issues
  • Coordinated with external vendors to resolve technical issues
  • Documented system procedures on the team wiki site

Unix System Administrator

Confidential

Responsibilities:

  • Administered 600+ Linux, Red Hat, SUSE and Solaris servers
  • Supported web and database servers running Apache, OpenSSL, PHP, MySQL, Oracle
  • Provided support for Java applications including Tomcat, Websphere Application Server, Weblogic, JBoss
  • Managed VM on VMware ESX platform
  • Monitored web and java application servers using Ipmonitor/Nagios
  • Developed custom solutions using shell scripting, Perl and PHP to automate common server tasks
  • Configured and troubleshooted network connectivity issues
  • Managed OS and application software installation and updates
  • Used storage systems including SAN, NAS and Disk Arrays
  • Trained new team members and organized knowledge transfer sessions
  • Documented system procedures on the team wiki site

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