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Service Desk Support Technicien Resume

SUMMARY:

  • IT professional with hands on repair, troubleshooting, configuration and installation of operating systems, server administration security and application/servers load balancing in multi - vendor environment.
  • Performed comprehensive, Strong technical concepts and experienced in working interactively with customer service, and all levels of knowledge management.

TECHNICAL SKILLS:

Solid knowledge of: OSI network model, Ethernet and TCP/IP networking.

Infrastructure services: DHCP, Active directory, DNS, FTP.

Operating systems: Linux, Citrix, Windows Server 2003/2008/2012, Windows 7, 10, Mac OS X 4.1 - 4.13

Communication skills: Ability to communicate in technical and non-technical terms with well-developed telephone, customer care/service desk and public relations skills

Management: Project, people and vendor

Leadership skills: Team player, ready to learn, strong work ethic and can-do spirit

PROFESSIONAL EXPERIENCE:

Service Desk Support Technicien

Confidential

Responsibilities:

  • Perform first level of Support for clients, Firm understanding, configurations and support.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls & Security.
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Desktop application and operating system management, Installation, configuration and troubleshooting.

Internship System Admin & Desktop Support

Confidential

Responsibilities:

  • Hardware and Operating system upgrades for client desktops
  • Several installations and configurations of VMware on brand new Dell and HP servers
  • Troubleshooting, configuration, repair and installation of operating system
  • Maintains inventory of equipment and materials.

IT Support Specialist

Confidential

Responsibilities:

  • Hardware and Operating system upgrades for client desktops
  • Several installations and configurations of VMware on brand new Dell and HP servers
  • Troubleshooting, configuration, repair and installation of operating system
  • Configured data access/ recovery, remote management, storage, networking and authentications
  • Supported remote clients with computers and mobile related issue
  • Created and maintained documentations for internal and client technical environment

Admin & Office assistant

Confidential

Responsibilities:

  • Provided full range of administrative support
  • Coordinatingoffice, student activities and operations to secure efficiency and compliance to firm policies
  • Created and updated records and databases with students, financial and other data

Technical Support Specialist

Confidential

Responsibilities:

  • Hardware and Operating system upgrades for client desktops
  • Used ticketing system for tracking daily, weekly and monthly task
  • Trainer/tutor of students on troubleshooting, configuration, repair and installation
  • Domain administration for several clients to meet business requirements (AD, DNS, DHCP, DFS, RDS, and Print services)
  • Configured and managed networks for clients for data and voice
  • Configured and deployed desktops and servers for clients using client’s desktop standard

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