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Technology Specialist Resume

Atlanta, GA

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Technology Specialist

Responsibilities:

  • Managed data integrity transferring profiles to the new Windows 7 machine.
  • Install printers, scanners and HP products over Confidential network.
  • Manage file system rights and access.
  • Conduct quality assurance testing to validate installation against design specifications.
  • Refine configuration/performance against baseline metrics and reported trends.
  • Installing and reconfigure Microsoft 2010, Microsoft Office 365 and set up .pst files manually.
  • Manage multiple tasks and migrations at one time.
  • Troubleshoot and resolve problems with root cause analysis.
  • Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management via Active Directory.

Confidential, Atlanta, GA

School Technology Specialist

Responsibilities:

  • Updating Apple IOS on MacBook, iPad and iPod carts.
  • Install printers, scanners and Ricoh products over the county network.
  • Installing Windows updates and patches.
  • Conduct quality assurance testing to validate installation against design specifications.
  • Refine configuration/performance against baseline metrics and reported trends.
  • Monitor systems availability, performance, capacity, and or security.
  • Managed user accounts and reset client passwords in Active Directory.
  • Installing and reconfigure Office 365 and Outlook before and after migration.
  • Managed LanDesk to install software, update, and check inventory.
  • Manage multiple tasks and migrations at one time.
  • Troubleshoot and resolve problems with root cause analysis.
  • Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management via Windows 2008 server.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

  • Deploying iOS and Office 2013 to 6 computers/laptops per day
  • Installing new servers and routers implementing secure connections.
  • Configuring VOIP/ATA systems within policy and standard.
  • Conduct quality assurance testing to validate installation against design specifications.
  • Refine configuration/performance against baseline metrics and reported trends.
  • Monitor systems availability, performance, capacity, and or security.
  • Managed Cisco switch in IDF room to make sure packets are flowing correctly .
  • Installing and reconfigure Office 365 and Outlook before and after migration.
  • Setting up switches at state location so peripheral can connect to the state network.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

  • Install Microsoft SCCM 2012 after reimaging computers so they can work to company specifications.
  • Install Lenovo updates to prevent security breaches with the company laptops.
  • Manage file system rights and access.
  • Conduct quality assurance testing to validate installation against design specifications.
  • Refine configuration/performance against baseline metrics and reported trends.
  • Monitor systems availability, performance, capacity, and or security.
  • Managed user profile and data migration by using Quest One Active Directory.
  • Installing and reconfigure Microsoft Outlook 2010 before and after reimaging.
  • Perform DOD disk wipe to decommission computers and laptops.
  • Manage multiple tasks and reimaging at one time.
  • Troubleshoot and resolve problems with root cause analysis.
  • Perform data recovery with Confidential proprietary software and recovery manual by decrypting the hard drive.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

  • Install operating systems in accordance with manufacturer s recommendations.
  • Manage file system rights and access.
  • Conduct quality assurance testing to validate installation against design specifications.
  • Refine configuration/performance against baseline metrics and reported trends.
  • Monitor systems availability, performance, capacity, and or security.
  • Managed user profile and data migration from Novell to Active Directory.
  • Installing and reconfigure Office 365 and Outlook before and after migration.
  • Setting up switches at state location so peripheral can connect to the state network.
  • Manage multiple tasks and migrations at one time.
  • Troubleshoot and resolve problems with root cause analysis.
  • Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management.

Confidential, Atlanta, GA

Hardware and Software Support

Responsibilities:

  • Responsible for set up, assembly, installation, configuration and moves of hardware/software for regular or special functional use.
  • Consulted with co - workers to determine and review hardware, software, or system functional specifications prior to system installation.
  • Performed bench-level preventive hardware maintenance, replacement of printers, and repair of computer terminals and microprocessor components.
  • Responsible for troubleshooting hardware, software, and network operating problems through the use of specialized equipment.
  • Communicated any service or project abnormalities to appropriate persons.
  • Provide support for our coaches with setting up PA equipment before games.
  • Communicate with coaches and staff members with mentoring our young men on our team.
  • Provide promotion strategies for getting people in the community to come to our games.
  • Provide application and QA support for the Atlanta Lions web page.

Confidential, Atlanta, GA

Application Support

Responsibilities:

  • Provide software support to Practice Works customers, business partners, and internal departments.
  • Responsible for using Softdent Software utilities to debug and fix error problems when a client server crashes.
  • Configure the Softdent software to fit customer requirements
  • Responsible for coping clients data to our job site to perform root cause analysis
  • Manually Softdent Software system test with end-to-end test scenarios in a Windows environment.
  • Performed Software regression.
  • Edit broken Java Script code within Softdent.
  • Enter tickets and their resolution and escalation into the Remedy ticketing System.
  • Troubleshoot Remedy.
  • Enter solution to Remedy Knowledge Base.

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