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Field Tech Manager Resume

PROFESSIONAL SUMMARY:

  • Exceptional collaboration skills to serve as an internal & external liaison.
  • Superb mentoring skills to aid managers & peers in understanding the balance between IS & business needs.
  • Strong computer & accounting skills performed @ Confidential 500 & small businesses.

COMPUTER SKILLS:

Experience in: Windows 8/10, Macintosh (Mojave/Catalina), Fresh Desk/Service Now, Windows anti - virus, firewall, maintenance & remote control tools, TCP/IP, O365,/Outlook, Chrome, HTML, 3270/MVS/TSO, Ghost, CA Data 401(k)/125 systems, WI-FI, MDM, SSO w/ Okta, Jamf Pro.

PROFESSIONAL EXPERIENCE:

Confidential

Field Tech Manager

Responsibilities:

  • Provided ticket coordination. Recruited interns from schools & nonprofits.
  • Developed job description, curriculum, interviewed & trained interns.
  • Built library of business & IT videos.
  • Coordinated internal & vendor meetings.
  • Managed current accounts.
  • Advised/aided owner with business development, HR & process improvement strategies.

Confidential

Desktop Support Analyst

Responsibilities:

  • Performed Win10 & Mac user support, including backup/reformatting & hardware disposal.
  • Performed cloud backup & Polycom phone support.
  • Developed a database of existing hardware to aide management.

Confidential

Desktop Support Analyst

Responsibilities:

  • Performed Windows 7/server & TCP/IP network troubleshooting & maintenance, web design, end user web/software support, HW//SW upgrades.
  • Audited/reconciled Section 125 plan reports, processed reimbursements & answered plan questions.
  • Audited/reconciled 401(k) plans. processed loans, rollovers & pretax contributions..
  • Ensured DOL & IRS compliance.
  • Developed marketing fliers & advised CEO of IS, operational, & sales/marketing strategies.

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