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It Support Technician Resume

Louisville, KY

SUMMARY:

  • To excel in a challenging and rewarding I.T. career by effectively applying my knowledge as a Manager, Leader, Computer Repair Tech, and Desktop Support/Helpdesk Support.
  • I am a fast learner and team player, professional and highly - motivated;good diagnostic, analytic, and troubleshooting skills.
  • I prioritize and multitask well.I am detail-oriented, reliable and dedicated.
  • I have great interpersonal, typing, verbal/written and communication skills.
  • Martial Arts Instructor at Prospect Martial Arts.

COMPUTER SKILLS:

Web page design

Home networking

Personal Computer repair

Operating Systems, XP, 2000, NT, ME, 98, 7, Mac OSX, Linux, Windows 8.1

Microsoft Office

Cable and DSL internet

Photoshop

Paintshop Pro

3D graphic software

WORK EXPERIENCE:

Confidential, Louisville, KY

IT Support Technician

Responsibilities:

  • Maintain computer, network, phones, and audio - visual technology in classrooms, labs, libraries, conference rooms, and offices. Install, configure, and maintain Windows operating systems and desktop applications.
  • Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
  • Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
  • Provide desktop application support for Windows, Microsoft Office, and various software applications.

Confidential, Louisville, KY

IT Specialist

Responsibilities:

  • Provide Premier IT support to various clients.
  • PC imaging/KACE and Acronis.
  • Troubleshooting Server Maintenance/General Maintenance.
  • Help Desk Support/Remote Support Cisco, Call Manager Versed in several dealer management systems.

Confidential, Louisville, KY

Field Technician

Responsibilities:

  • Replace defective warranty parts for Confidential computers.
  • I would monitor my call tank each morning to check client orders for repair each morning.
  • Pick parts up at Confidential .
  • Travel to client’s business or home to replace defective hardware (break fix).
  • Client education.

Confidential

Computer Repair Technician

Responsibilities:

  • Repair or replace defective warranty and non-warranty parts
  • Call customers with estimates to computers that are out of warranty
  • Remote Access support (remote into client’s computers to repair software issues)
  • Worked at the Confidential store in computer sales before becoming a Confidential Agent/ Remote support from home.

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