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Customer Service Associate Resume

Chicago, IL

SUMMARY:

An experienced professional who worked while attending college with a wide range of IT skills, a master’s degree in software engineering, excellent written communications skills, and a proven track record of academic and corporate success searching for a position as a business analyst or technical writer or an entry - level IT position in which to continue a career

SKILL:

C, C++, Java, UNIX (Solaris), Korn shell, Windows XP/Vista/7, MS Word (advanced), MS Excel (advanced), MS PowerPoint, MS Project, Visio, HTML, UML, SQL, SAS, SVN, Qualtrics, JIRA, Oracle.

EMPLOYMENT:

Confidential, Chicago, IL

Customer Service Associate

Responsibilities:

  • provided timely, demanding, and considerate customer service and assistance at a very popular, busy, and high-stress convenience store in a very crowded neighborhood near Confidential Field to a group of very impatient, difficult, and challenging customers by primarily cashiering, dealing and negotiating with customers, selling products and services, providing out-of-the-box solutions to multiple store-wide issues, and managing the store

Confidential, Schaumburg, IL

Technical Writer

Responsibilities:

  • created and edited web content to provide finely detailed and informative descriptions of the company’s line of innovative and industry leading consultative data protection, disaster recovery-as-a-service (DRAAS), enterprise-wide data management, infrastructure-as-a-service (IAAS), and business continuity managed services for its newly redesigned website and produced documentation and artifacts including generating and editing content for corporate documents

Confidential, Chicago, IL

Accounting Clerk

Responsibilities:

  • monitored and entered client financial account information into the accounting software and provided banking services and disbursed cash to clients and consistently balanced on a daily basis to facilitate operations for the financial services department

Recovery Specialist

Confidential

Responsibilities:

  • trained clients in MS Word, MS Excel, and Windows XP in the computer lab and tutored clients preparing for the Confidential in English, algebra, and geometry creating a very large and successful computer program for the agency

Billing Coordinator

Confidential

Responsibilities:

  • created and updated spreadsheets (in MS Excel) to monitor client data, completed and submitted billing forms electronically to the state government, and very successfully performed all operations in the billing division in a substitute role assisted manager of the billing department with the database software (CMHC), created data tables, and spreadsheets (in MS Excel), and also did maintenance with the software to significantly reduce the departmental workload

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