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Customer Support Associate Resume

New York, NY

SKILLS:

Microsoft O365

Customer Service

LinkedIn RPS

Google Docs

MailChimp

Salesforce CRM

Data Entry

RingCentral

Google Voice

Email Marketing

Lead Generation

Spanish

Microsoft Teams

Encoding

Client Service

PROFESSIONAL EXPERIENCE:

Customer Support Associate

Confidential, New York, NY

Responsibilities:

  • Processes real - time customer correspondence for 500+ tickets daily via email or chat
  • Provides support for general customer inquiries about Flex, checking user accounts for balance due, completed payments, rent, etc.
  • Uses creative problem solving skills to troubleshoot bank account linkage issues and payment rescheduling
  • Brings an optimistic and friendly approach to effectively assisting customers

Client Support Associate, Messaging and Chat

Confidential

Responsibilities:

  • Averaged 200+ daily completed chat support sessions supporting up to three health insurance sales agent chats on LivePerson chat platform
  • Trained and mentored 20+ new chat representatives to navigate LivePerson chat platform and handle multiple inquiries at once as a senior client support associate
  • Resolved majority of opened chat support tickets within first 7 minutes of customer message
  • Created supportive work environment

Confidential

Chat Customer Service Representative

Responsibilities:

  • Averaged 250+ daily completed chat support sessions serving 2-3 customers at a time
  • Guide customers on their online shopping experience via online chat support
  • Perform functions such as data entry, data management, data retrieval.
  • Suggest, promote and guide clients on filing complaints, refunds, and replacements

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