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Audio/visual & Vtc Technician Resume

Colorado Springs, CO

AREAS OF EXPERTISE

  • Troubleshooting and Installation
  • Desktop and Laptop PC’s, Printers & MFD’s, Cisco VOIP Phones
  • VTC Endpoints, TV and A/V Equipment, Projectors
  • Conference Room Equipment (Polycom, Crestron, Cisco)
  • VTC Device and Conference Management
  • Configuration of VTC Devices
  • Cisco DX80, SX80, SX20, Room Kits, Codec Pro
  • Polycom 300/500/700 Series & HDX 4000/7000/9000
  • Conference Configuration and Monitoring (PolyCom RMX Manager & Resource Manager)

PROFESSIONAL EXPERIENCE

Audio/Visual & VTC Technician

Confidential, Colorado Springs, CO

Responsibilities:

  • Install, troubleshoot, and replace various Cisco and Crestron AV/VTC devices
  • Maintain capability of conference rooms via troubleshooting, warranty and non - warranty repair processing, preventative maintenance, and firmware/software/code updates
  • Creates, documents, and resolves tickets utilizing Remedy ticketing system
  • Conduct basic troubleshooting of Crestron devices via Crestron Toolbox

Audio/Visual & VTC Technician

Confidential, Colorado Springs, CO

Responsibilities:

  • Install and maintain classified/unclassified VTC, Audio/ Video and desktop VTC Systems
  • Manage ticketing queue of VTC section utilizing System Center Service Manager
  • Creates and monitors ongoing bridge calls via Polycom MGC/RMX
  • Performs troubleshooting of VTC and conference room equipment, executes repair or replacement if required
  • Performs routine testing to ensure VTC and other conference room equipment are operational

Help Desk Technician

Confidential, Colorado Springs, CO

Responsibilities:

  • Interfaces wif customers to create, scope, and solve incidents and requests via SCSM
  • Provides queue management and ticket escalation to ensure incidents and requests alike are resolved according to contractual requirements
  • Performs installation and troubleshooting of software, hardware, multi-function devices, printers, user accounts, and secure VoIP phones

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