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Help Desk Technician Resume

SUMMARY

  • Resolute IT professional with comprehensive knowledge on Windows systems and customer support experience.
  • Adept at troubleshooting technical issues resulting in quick resolutions.
  • Studying Network technologies to ensure network availability to all system users and to further knowledge in the Networking and Information Security field.

TECHNICAL SKILLS

Systems: Windows PC, Mac OSX, Server, and iOS

Software: MS Office Suite, ServiceNow, Active Directory

PROFESSIONAL EXPERIENCE

Help Desk Technician

Confidential

Responsibilities:

  • Work with Active Directory management, Workday, and Banner Support applications.
  • Record events and problems and their resolution in logs using Track - It applications.
  • Provide follow-up and updates for customers to resolve issues and give information updates.
  • Identify points of poor productivity and methods to increase overall workflow.
  • Use best practices with Information Security when protecting PII and followed FERPA regulations.
  • Maintain documentation of purchase orders and provide tracking and inventory management for devices.

PC Technician

Confidential

Responsibilities:

  • Installed, configured, and upgraded end-user systems, applications, and peripherals.
  • Addressed user tickets with hardware, software, and networking using ServiceNow applications.
  • Performed a large-scale Windows Migration project using In-House and Windows tools.
  • Coordinated floor by floor network topology when installing Thin Client devices.
  • Communicated high priority issues regarding deployment or construction status to project operation teams.

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