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Av/vc Operations Technician Resume

Menlo Park San Francisco, CA

RELEVANT SKILLS:

Composure & Professionalism while working under pressure

Excellent communications skills/ Public Speaking

PC / Mac Proficient

Microsoft Suite

Spanish - Full Proficiency

Demonstrably strong critical thinking & Trouble shooing skills

Computer Hardware

AV/VC systems - Zoom, Cisco WebEx Meetings, Blue Jeans, Cititix Workplace

EXPERIENCE:

AV/VC Operations Technician

Confidential, Menlo Park/ San Francisco, CA

Responsibilities:

  • Installation, service, testing, troubleshooting, or programming of numerous Audio-Visual Systems including Smartboards, Blue Jeans, Messenger, and cisco.
  • Program managed all AV/VC-related Return to Office efforts for all Facebooks offices.
  • Monitors all VC endpoints and proprietary hardware through back-end tools such as internal tools and alerts to maintain maximum uptime.
  • Serves as the primary on-site support person (for Event Operations) regarding AV/VC-related issues.
  • Develop and collaborate on projects with team members, resolving current and potential issues -Ensure all rooms are connected on time and receiving/transmitting good audio/video and by applying network experience to rapidly expanding voice, video, and control network.
  • Serve as a point of escalation for codec, infrastructure, and AV/VC related network incidents.
  • Maintains up-to-date knowledge of Confidential proprietary VC infrastructure, applications, tools, and operations protocols. And provide bi-weekly communication to upper management
  • Participate in Special Projects including inventory tracking, deployments and general documentation.

AV/VC Operations Technician

Confidential, Menlo Park, CA

Responsibilities:

  • Whitelists IP and Mac Addresses into the network for the Cisco hardware to be recognized by the system.
  • Provisioned and deploy personal conference equipment to the developers
  • Proactively support issues reported via email, chat, and phone
  • Created troubleshooting tickets that can escalate to Tier 2 for further investigations on critical issues.
  • AV/VC front end support that troubleshoots client’s hardware for presentation, training rooms and conference meetings by using a MacBook Pro or a Lenovo PC device for testing equipment to maintenance/repair. Break-Fix tasks.
  • Provide maintenance services for all conference room technical systems including projectors, VC and audio-conferencing equipment and infrastructure.
  • Utilizes provided tools for remote or batch decommissioning and provisioning Cisco equipment’s for the network.

Security Officier

Confidential, Menlo Park, CA

Responsibilities:

  • Offered guidance to more than 100 employees by re-directing them throughout campus
  • Activated damaged or lost badges for site employees
  • Built around 100 badges everyday per clients’ request
  • Checked employees in and out of building
  • Assured safety of assigned campus while in constant communication with team

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