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Support Specialist L2 Resume

SUMMARY

  • Enthusiastic, dependable, and technical - minded professional seeking a position where experience in application support, security management, and Network Administration can be utilized to contribute to teh success of teh organization.
AREAS OF EXPERTISE
  • Experience in configuring and deploying devices with Windows 7 & Windows 10
  • Knowledge in Active Directory like username or computer name to be added to concern group, Domain adding etc.
  • Knowledge on MS security Patching, Antivirus software
  • Crash/BSOD resolution
  • Hardware, network, and application support and troubleshooting
  • Experience working with basic network hardware (switches)

TECHNICAL SKILLS

  • Citrix
  • Workspace
  • SQL (Basic)
  • SAP Logon
  • DRA
  • AWS
  • VMware &VDI
  • ServiceNow
  • Visio
  • Project
  • Microsoft Office Word
  • Excel
  • Access
  • PowerPoint
  • Website creation with WordPress
  • Windows/Windows 10
  • Intune

PROFESSIONAL EXPERIENCE

Confidential

Support Specialist L2

Responsibilities:

  • Install, maintain, and upgrade workstations, desktops, laptops to Windows 10.
  • Responsible for imaging new PCs through MDT, SCCM, Altiris, Symantec Ghost, etc.
  • Responsible for backing up images and creating systems file backups.
  • Maintaining and contributing to documentation for KB articles
  • Responding to and resolving workstation, application, and any hardware related issues for Windows 10.
  • Diagnosing and supporting hardware failures, operating system application issues and network connectivity.
  • Updating inventory records in our client’s proprietary asset management database.
  • Providing outstanding customer service and display utmost professionalism to everyone within teh healthcare system.
  • Providing IT support relating to technical issues involving Microsoft core business applications and operating systems.
  • Identifying and document Operating Systems Imaging bugs
  • Providing Microsoft Active Directory administration and management.
  • Collaborating with teh IT operations team to manage IT infrastructure at all office locations, including hardware maintenance, platform patch deployment, infrastructure documentation maintenance, and infrastructure monitoring.
  • Supporting after-hours emergencies; occasional travel to support office IT maintenance issues.
  • Resolving tickets in ServiceNow
  • Responsible for general Windows OS troubleshooting
  • Examining security incident postmortem reporting and ongoing network security activities.
  • Responsible for training and mentoring new employees
  • Monitor teh network for security violations

Confidential

Service Desk Technician

Responsibilities:

  • Received calls from students, parents, teachers, and others needing assistance within teh district regarding Technical Issues
  • Updated PC drivers
  • Investigated any software, hardware, and network related issues
  • Reset password in Active Directory and pushed software to user machine through SCCM.
  • Escalated incidents in accordance with standard operating procedures
  • Created Distribution list and shared mailboxes
  • Responsible for reviewing and resolving issues related to Office 365

Confidential

Desktop Support Specialist

Responsibilities:

  • Assisted teh IT Operations Specialist with all aspects of technology support and operations for Musket and Trillium
  • Troubleshooted onsite hardware and software issues
  • Setup, maintained, and investigated audiovisual and multimedia equipment in conference rooms and meeting spaces.
  • Performed on-site analysis, diagnosis, and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
  • Received and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems.
  • Documented failure, repair, installation, and removal of desktop equipment or related components
  • Worked with teh IT Operations Specialist to accommodate employee moves
  • Performed imaging process of computers and notebooks
  • Completed troubleshooting for both Windows and Apple environments
  • Responsible for documentation of Musket IT processes and procedures as related to training and noledge base administration
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Consistently met deadlines and requirements for all production work orders.
  • Setup Mobile device using Intune
  • Responsible for Software installation and uninstallation skills if any issues
  • Installed peripheral devices
  • Implemented a core Windows Server 2012 infrastructure in an existing enterprise environment which includes Install and configure servers.

Confidential

Procurement Specialist

Responsibilities:

  • Oversaw thirty Brick & Mortar & Atlas labs, and handle supply and demand planning, inventory, and business planning.
  • Provided customer service to drivers needing medical supplies.
  • Developed and build relationships with vendors using data based on cost, quality, and service level metrics.
  • Executed cost-analysis and create plans to reduce cost.
  • Maintained inventory levels using electronic database system.
  • Reviewed invoices for delivery orders and evaluated availability and process needs.
  • Resolved inventory discrepancies, problem orders and intercompany transfer issues.
  • Verified data integrity and accuracy.
  • Responded to customer requests via telephone and email.
  • Enforced teh on-time shipment of products to create exceptional customer experiences.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on teh spot.

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