SUMMARY

• Enthusiastic, dependable, and technical - minded professional seeking a position where experience in application support, security management, and Network Administration can be utilized to contribute to teh success of teh organization.

• Experience in configuring and deploying devices with Windows 7 & Windows 10
• Knowledge in Active Directory like username or computer name to be added to concern group, Domain adding etc.
• Knowledge on MS security Patching, Antivirus software
• Crash/BSOD resolution
• Hardware, network, and application support and troubleshooting
• Experience working with basic network hardware (switches)

TECHNICAL SKILLS

• Citrix
• Workspace
• SQL (Basic)
• SAP Logon
• DRA
• AWS
• VMware &VDI
• ServiceNow
• Visio
• Project
• Microsoft Office Word
• Excel
• Access
• PowerPoint
• Website creation with WordPress
• Windows/Windows 10
• Intune

PROFESSIONAL EXPERIENCE

Confidential

Support Specialist L2

Responsibilities:

• Install, maintain, and upgrade workstations, desktops, laptops to Windows 10.
• Responsible for imaging new PCs through MDT, SCCM, Altiris, Symantec Ghost, etc.
• Responsible for backing up images and creating systems file backups.
• Maintaining and contributing to documentation for KB articles
• Responding to and resolving workstation, application, and any hardware related issues for Windows 10.
• Diagnosing and supporting hardware failures, operating system application issues and network connectivity.
• Updating inventory records in our client’s proprietary asset management database.
• Providing outstanding customer service and display utmost professionalism to everyone within teh healthcare system.
• Providing IT support relating to technical issues involving Microsoft core business applications and operating systems.
• Identifying and document Operating Systems Imaging bugs
• Providing Microsoft Active Directory administration and management.
• Collaborating with teh IT operations team to manage IT infrastructure at all office locations, including hardware maintenance, platform patch deployment, infrastructure documentation maintenance, and infrastructure monitoring.
• Supporting after-hours emergencies; occasional travel to support office IT maintenance issues.
• Resolving tickets in ServiceNow
• Responsible for general Windows OS troubleshooting
• Examining security incident postmortem reporting and ongoing network security activities.
• Responsible for training and mentoring new employees
• Monitor teh network for security violations

Confidential

Service Desk Technician

Responsibilities:

• Received calls from students, parents, teachers, and others needing assistance within teh district regarding Technical Issues
• Updated PC drivers
• Investigated any software, hardware, and network related issues
• Reset password in Active Directory and pushed software to user machine through SCCM.
• Escalated incidents in accordance with standard operating procedures
• Created Distribution list and shared mailboxes
• Responsible for reviewing and resolving issues related to Office 365

Confidential

Desktop Support Specialist

Responsibilities:

• Assisted teh IT Operations Specialist with all aspects of technology support and operations for Musket and Trillium
• Troubleshooted onsite hardware and software issues
• Setup, maintained, and investigated audiovisual and multimedia equipment in conference rooms and meeting spaces.
• Performed on-site analysis, diagnosis, and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
• Received and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems.
• Documented failure, repair, installation, and removal of desktop equipment or related components
• Worked with teh IT Operations Specialist to accommodate employee moves
• Performed imaging process of computers and notebooks
• Completed troubleshooting for both Windows and Apple environments
• Responsible for documentation of Musket IT processes and procedures as related to training and noledge base administration
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Consistently met deadlines and requirements for all production work orders.
• Setup Mobile device using Intune
• Responsible for Software installation and uninstallation skills if any issues
• Installed peripheral devices
• Implemented a core Windows Server 2012 infrastructure in an existing enterprise environment which includes Install and configure servers.

Confidential

Procurement Specialist

Responsibilities:

• Oversaw thirty Brick & Mortar & Atlas labs, and handle supply and demand planning, inventory, and business planning.
• Provided customer service to drivers needing medical supplies.
• Developed and build relationships with vendors using data based on cost, quality, and service level metrics.
• Executed cost-analysis and create plans to reduce cost.
• Maintained inventory levels using electronic database system.
• Reviewed invoices for delivery orders and evaluated availability and process needs.
• Resolved inventory discrepancies, problem orders and intercompany transfer issues.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email.
• Enforced teh on-time shipment of products to create exceptional customer experiences.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on teh spot.