Help Desk Engineer Resume Profile

Customer Support Lead

Employment History:

Confidential

Help Desk Engineer

Responsibilities:

Responsible for all Help Desk/Deskside functions.
Utilized Active Directory for account management.
Provisioned, and activated Smartphones for users.
Performed pc laptop refresh re-imaged for 180 users
Setup network scanners, copiers, printers for users.
Setup polycoms, vtc's for 4 conference rooms.
Responsible for asset disposal and inventory.

Confidential

Desktop Technician

Responsibilities:

Responsible for hardware and software installations.
Responsible for workstation setups, OS upgrades.
Installed network, wireless, and local printers.
Installed new images using MSDToolkit
Configured laptops for wireless and security software.
Managed users accounts with Active Directory

Confidential

PC Deployment Technician

Responsibilities:

Migrated 1400 users from Win XP to Win7.
Updated Group Policy, windows, and antivirus
Updated Migration data in Remedy database
Utilized Active Directory for managing user accounts.
Setup virtual pc's using VMware.
Migrated users to MS Exchange from Lotus Notes

Confidential

Desktop Engineer

Responsibilities:

Help Desk and Desk side Support for 1000 users.
Network support for Windows Server, Win XP, Win 7
Used SCCM to update servers and client pc's
Installed network printers, scanners, and copiers.
Supported Remote Access users with VPN, and Citrix
Managed tickets and assets using Remed database.

Confidential

Deployment Technician

Responsibilities:

Deployed over 200 pc in hospital environment.
Utilized Heat database for asset tracking.
Network support for Windows OS installation.
Managed user's accounts with Active Directory.
Performed break/fix process for all hardware

Confidential

Help Desk Analyst

Responsibilities:

Provided IT Support via phone and SMS
Used Remedy database for ticket and asset control.
Imaged pc's and laptops using Symantec software.
Supported users with MS Office 03/07, and Win XP.
Managed users' accounts in Active Directory.

Confidential

Desktop Engineer/Installation Specialist

Responsibilities:

Migrated users from MS Office 2003 to Office 2007.
Installed PGP encryption software manually.
Utilized Footprints database for software installs.
Utilized PGP Universal Server to monitor installs.
Prepared weekly status reports using MS Office.

Confidential

Customer Support Analyst

Responsibilities:

Performed Help Desk and Desktop support functions
Installed and supported COTS software
Performed break /fix for all hardware and peripherals.
Imaged Dell laptops and desktops using Symantec
Used Remedy for ticket and asset management
Installed Pointsec encryption software.

Confidential

Help Desk Network Engineer

Responsibilities:

Deskside user support Windows and Mac environment.
Responsible for VTC using Polycoms.
Printer calibration to meet staff requests.
Remote user support for Citrix, VPN and wireless.
Responsible for all hardware and software installations.
Prepared weekly IT status report

Confidential

Desktop Support Technician

Responsibilities:

Imaged pc's utilizing Symantec Ghost Server.
Supported Windows Vista/ XP and Mac for 50 users.
Supported MS Office 2003 / 2007and MS Exchange.
Managed IT related assets using Remedy database.

Confidential

Traveling Desktop Engineer

Responsibilities:

100 Travel in USA performing site upgrades.
Installed Windows Server 2003.
Installed Cisco catalyst switch and Cisco router.
Performed network, and local printer setups.
Upgraded user workstations from Win 2000 to Vista.
Provided end user training for Win Vista.

Confidential

Desktop Support Specialist

Responsibilities:

Configured Wireless access for remote users
Utilized Remedy for asset and ticket management
Installed network, local printers, scanners, and copiers.
Applied software updates using SMS and SCCM.
Performed workstation setups using Cisco VOIP

Confidential

Migration Specialist/ Desktop Support Technician

Responsibilities:

Utilized Symantec Ghost to create laptop image
Managed user's accounts in Active Directory.
Deployed new image to workstations using SMS.

Confidential

Desktop Support Technician

Responsibilities:

Performed desktop migration for over 100pc's.
Performed Cisco VOIP workstation setups
Performed wireless configuration for all laptops.
Supported Lotus Notes and Lotus Domino server.

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