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Desktop And Remote Support Technician Resume

Phoenix, ArizonA

SUMMARY

  • Pursuing a challenging environment, providing opportunities for growth and advancement, where I can utilize my experience and skills toward becoming a valuable team member and key contributor.
  • I is a skillful Desktop Support Professional with an ambitious attitude and diverse background in maintaining customer focused support and solutions.
  • My work is quick and efficient, and I meet and exceed goals and objectives in a professional and efficient manner.
AREAS OF EXPERTISE
  • Time Management Dedication
  • Organized
  • Innovative
  • Self - Directed
  • Sharp Problem Solver
  • Dedicated Team Player
  • Customer Service Driven
  • Troubleshooting Expertise
  • Networking Abilities
  • Computer Installations
  • IMAC tickets
  • Incident tickets
  • Software Migration
  • Break/fix tickets
  • Parts finding and ordering
  • Advanced Training
  • Hardware troubleshooting
  • Hardware Installation

PROFESSIONAL EXPERIENCE

Confidential, PHOENIX, ARIZONA

IT USER SUPPORT

Responsibilities:

  • Managed imaging setup, software installs, hardware failures, conference room setup, while supporting and training all end users on how to use WIN10
  • Apple iPhone configuration deployment and troubleshooting for end users
  • Provide daily desktop and remote support for over 2700 End Users in WIN7 and WIN10, while following DOD and ITAR guidelines
  • Imaged, setup and shipped machines to sites across the continental US, configured machines for high level trips to India and China and Aerospace trade shows
  • Update Remedy and SNOW tickets and PC Inventory Database for machine and tracking information
  • Desktop OS and system Wipe and migration via PXE Wiping and CMD prompt

Confidential, DEER VALLEY, ARIZONA

DESKTOP AND REMOTE SUPPORT TECHNICIAN

Responsibilities:

  • Managed and migrated an average of 30 computers a day to Windows 7, while supporting and training end users
  • Provide daily desktop support for over 2000 employees
  • Perform Drive Wipes on replaced devices
  • Update HPAM and tickets in HPSM
  • Followed HIPA confidentiality guidelines
  • Desktop OS and system integration and migration via PXE booting and CMD prompt

Confidential, PEORIA, ARIZONA

COMPUTER SUPPORT TECHNICIAN

Responsibilities:

  • On-site technical consultation
  • Repair networking issues
  • Managed and implemented various set-ups
  • Assisted with in-store sales support

Confidential, CHANDLER, ARIZONA

SERVER INTEGRATION TECHNICIAN

Responsibilities:

  • Built and integrated IBM Infrastructure Servers
  • Built and integrated Rack Servers for an ESD environment

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