TECHNICAL SKILLS

• Microsoft Word, Excel, Power Point, Outlook/Exchange
• Citrix
• MDS 3.0
• PointClickCare
• SmartCare
• Homeless Information Management System (HMIS)
• Medical Electronic Data for Care History and Readiness Tracking (MEDCHART)
• Medical Operational Data System (MODS)
• CareLogic

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Mobile Crisis Supervisor

Responsibilities:

• Supervises team of Mobile Crisis Counselors by training employees on program procedures, maintaining program objectives and requirements, and managing daily operations
• Reviews documentation completed by employees
• Responds to community agencies, hospitals, and family member referrals placed through the Lutheran Social Services’ mobile crisis line and Illinois Confidential hotline
• Provides crisis intervention services by utilizing various treatment modalities and assessment tools
• Conducts crisis screens within the community with individuals presenting in mental health crisis to determine appropriate level of care for either community stabilization or inpatient hospitalization
• Collaborates with and refers clients to appropriate community resources addressing client’s both immediate and long term needs
• Arranges inpatient hospitalization for clients meeting hospitalization criteria by, arranging transportation, and locating available psychiatric units equipped for patient’s needs and level of care
• Attends trainings and certifications to further professional development including Narcan administration, risk management, trauma informed care, CareLogic,Managed Care Organizations, Rule 140, OIG Rule 50, HIPAA, Professional Crisis Management, and IM+CANS
• Demonstrates competency and knowledge of crisis intervention, requirements of inpatient admission, Medicaid and private insurance, and CareLogic
• Experience in administering IM+CANS

Confidential, Riverside, IL

Contracted Behavioral Health Specialist

Responsibilities:

• Provided assistance to Service Members (SM) and their families through education, assessment, referral, clinical case management and monitoring of progress
• Managed behavioral health cases of soldiers referred from Medical Readiness Events (MRE), Soldier Readiness Processing (SRP), and Periodic Health Assessment (PHA)Events
• Attended MRS/SRP/PHA events to review detailed records of SM’s identifying behavioral health issues.
• Performed initial and follow - up SM screening evaluations by utilizing clinical interviews, non-psychometric tests, and collateral sources to determine a provisional diagnosis and treatment plan
• Conducted Behavioral Health Evaluations of SMs identifying behavioral health symptoms, suicidal and homicidal ideations (SI/HI), and hospitalizations
• Identified the need for SM to receive behavioral health profiles based on symptomology and DSM-V criteria
• Informed SM of temporary profiling process and assisted with obtaining proper medical documentation for Medical Branch Review
• Reviewed medical documentation provided by soldiers’ civilian, military, or VA behavioral health providers to determine need for continued profile or permanent profile
• Provided clinical consultation to command leadership at all levels with a focus on mission readiness through the utilization of risk assessments and suicide risk assessments
• Communicated closely with units and unit command to identify behavioral health barriers dat may decrease deployment readiness within the unit as a whole
• Provided community resources and referrals as well as case management to SM identifying behavioral health symptoms
• Communicated with unit Readiness Non Commissioned Officers (NCOs) for soldiers’ progress of providing documentation and stability of behavioral health symptomology
• Documented all communications with SM, Medical Branch, and unit in Medical Electronic Data for Care History and Readiness Tracking (MEDCHART)
• Collaborated with Nurse Case Managers, Military Providers, Medical Branch, Deputy State Surgeon, and State Surgeon to monitor the progress of SM care and medical readiness
• Presented briefs on various behavioral health issues and military culture to soldiers and families during mobilization events
• Collaborated with local military and non-military community resources dat provide support to ILARNG soldiers and their families

Confidential, Chicago, IL

Community Support Specialist

Responsibilities:

• Assisted homeless veterans matched with Confidential through Homeless Management Information System (HMIS) obtain sustainable housing
• Communicated with Veteran Affairs (VA) staff and programs for continuity of care
• Connected veterans with appropriate and necessary services, me.e. VA medical and service-connected/non-service connected benefits, non-VA healthcare, sustainable and affordable housing, addiction treatment programs (ATP), case management, and public benefits
• Knowledgeable in various housing authorities and vouchers, me.e. HUDVASH, CHA, CHA-Housing Choice, and Shelter Plus Care
• Assisted veterans in completing various housing subsidy vouchers
• Conducted Mental Health Assessments (MHA) for general program intake and Homeless Prevention (HP) intake
• Reviewed and signed MHAs and Care Plans(CPs) for Confidential SSVF and Veterans Project Teams
• Contacted and connected potential landlords with veterans
• Engaged and connected veterans with various programs dat promote psychosocial wellness, me.e. vocational rehabilitation programs, horticultural therapy, photography therapy, animal therapy, and addiction treatment programs
• Knowledgeable in the Ending Veterans Homeless Initiative (EVHI)
• Attended weekly HMIS/EVHI community provider meetings
• Provided supervision to non-licensed staff regarding veteran MHAs and CPs
• Engaged veterans in various community support activities dat facilitate independent living within the community

Confidential, Chicago, IL

Social Services Case Manager

Responsibilities:

• Implemented case management services for continuity of care
• Assisted interdisciplinary team in identifying needs of residents
• Reassessed resident needs at scheduled intervals utilizing MDS 3.0 via PointClickCare
• Assessed the psychosocial and potential discharge needs of residents
• Facilitated resident care plan meetings with family and guardians
• Documented resident progress
• Created and implements resident care plans
• Engaged family involvement in resident care
• Demonstrated knowledge and understanding of medical insurances and benefits (Medicare, Medicaid, Managed Care)
• Provided encouragement for compliance of treatment
• Facilitated guardianship, power of attorney, and surrogate decision maker processes when appropriate
• Assessed and refers residents to various disciplines, me.e. hospice, palliative care, and multiple therapy services
• Contacted and arranged various services to discharging residents me.e. medical equipment, outpatient physical/occupational therapy, dialysis, and home health
• Provided crisis intervention services as needed
• Served as manager on duty of facility in evenings and weekends on rotating basis
• Attended bimonthly trainings to improve quality of care

Confidential, Chicago, IL

Qualified Mental Health Professional

Responsibilities:

• Provided goal-oriented community support services to chronically mentally ill individuals within a nursing home setting
• Facilitated daily psycho-educational group services
• Conducted Mental Health Assessments, Individual Treatment Plans, Treatment Plan Reviews, and Nursing Home 90 day Reviews
• Utilized crisis interventions in accordance with Crisis Prevention Institute (CPI) training
• Implemented individual, group, case management, and therapy/counseling services as prescribed on assigned individuals’ Individual Treatment Plan
• Documented services in accordance with Medicaid Community Mental Health and CARF Standards
• Supervised Mental Health Professionals (MHP)
• Provided on-call duties as needed under the direction of Program Director
• Understood and practiced principals of motivational interviewing to assess and enhance engagement in treatment related activities
• Received weekly supervision from an LCPC for clinical licensure

Confidential, Pittsburgh, PA

Lead Activities Assistant

Responsibilities:

• Created and implemented age appropriate activities for senior residents of health center facility within Confidential
• Assisted residents’ performance and involvement in scheduled activities
• Made monthly activities calendars with new and creative activity programs
• Attended family care conferences to discuss activity participation level
• Served as advocate and spokesperson for residents when in need of support and assistance in personal issues
• Conducted MDS 3.0 activity assessments on initial admittance, significant changes in health, and both quarterly and annually basis