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Desktop Support Technician Resume

Phoenix, AZ

SUMMARY

  • Exceptional written and oral communications skills
  • Ability to work well independently, or as part of a team.
  • Typing 50 - 60 wpm
  • Strong organization, time management, customer service and problem-solving skills
  • Front desk reception, making and answering calls, setting appointments

PROFESSIONAL EXPERIENCE

Confidential - Phoenix, AZ

Desktop Support Technician

Responsibilities:

  • Level 1 Desktop Support/Level 2 Confidential Tech
  • Reimaging laptops and desktops using SCCM
  • Using Service now ticketing system
  • Assisting in user support over teh phone and via Skype
  • Setting up appointments to refresh user compuers

Confidential, Riverdale, IL

Desktop Support Technician

Responsibilities:

  • Level 2 Desktop Support
  • Reimaging laptops and desktops using SCCM
  • Using Service now ticketing system
  • Troubleshooting end user issues
  • Using Active Directory

Confidential, Chicago, IL

Service Desk Analyst

Responsibilities:

  • Desktop Support for SAP Fieldglass
  • Reimaging laptops and desktops, upgrading to Windows 8
  • Creating tickets and setting up laptops for new hires
  • Troubleshooting end user issues

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

  • Reimaging laptops and desktops, upgrading to Windows 7.
  • Installing and replacing Cisco and Avaya phones
  • Handling open tickets via Clearvision, Remedy, and CS Service Desk
  • Troubleshooting
  • Using Active Directory

Confidential, Fort Worth, TX

Desktop Support Technician

Responsibilities:

  • Changing Bios settings to teh necessary setting required by Confidential
  • Encrypting and setting up Bit locker passwords on all laptops
  • Reimaging computersusing SCCM
  • Setting up VPN for end users
  • Using Remote Desktop Connection to assist users
  • Reconfiguring network drives and printers

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

  • Upgrading desktops/laptops from Wins XP to Wins7
  • Using Windows Easy Transfer to transfer users profile from old pc to new pc
  • Installing software

Confidential, Farmers Branch, TX

CSR Tech Support

Responsibilities:

  • Level 2 help desk phone support for Confidential
  • Handling extensive calls for customers receiving internet, home phone and/or cable
  • Heavy typing, and quick assistance for end users
  • Configuring PC and Mac computers to Confidential routers via hard wire or wireless
  • Resetting customers routers, Wi-Fi passwords
  • Troubleshooting computer and email issues
  • Remotely logging into their devices, assisting them with setting up their Confidential Mail, etc.
  • Configuring end user's Outlook, Exchange, and/or Apple Mail.
  • Entering notes, running remote tests to their devices, and providing excellent customer service

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