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Helpdesk Administrator Resume

SUMMARY:

  • Practical, hands - on experience with assembly, troubleshooting, and repair of personal computers.
  • Strong knowledge of multi-vendor product PCs and printers.
  • Good understanding of networking principles and technology, TCP/IP, and Windows group policies and SMS.
  • Excellent customer relationship skills, including providing technical support for end-users.
  • Proven team player with strong work ethics.
  • Self-motivated, detail and task-oriented, and able to manage multiple priorities.
  • Recorded the highest productivity gains for the territory as a result of achieving the most number of completed service calls.
  • ed the Dell Excellent Customer Service recognition.
  • Received accolades from key customers on excellent customer service.
  • 100% of product update and requirements.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

  • Configures systems for appropriate functioning and troubleshoot for any errors.
  • Completes all required documentation of installation including quality assurance sheet to ensure accurate billing with respect to warranty contract.
  • Supports and troubleshoots printers, copiers, scanners and multi-function machines.
  • Deploys POS hardware and software to ensure optimal utilization and minimal downtime.

Confidential

Helpdesk Administrator

Responsibilities:

  • Installed, configured and deployed Windows 7/Linux (Centos)/Mac.
  • Installed and troubleshoot Mobile PDA devices.
  • Diagnosed network connectivity problems including VPN, LAN, WAN.
  • Maintained a variety of multi-platform hardware and software environments to include emerging technologies.

Confidential

Responsibilities:

  • Resolved user issues pertinent to Windows XP, Microsoft Office 2003/2007, custom applications and HP networked printers via remote network connectivity.
  • Updated Remedy help desk trouble tickets and asset inventory databases.
  • Changed fiber optics network connection from SRN to SON rollout project.

Confidential

Desktop Support

Responsibilities:

  • Performed regular hardware and software maintenance primarily Microsoft environment (MS Windows 2000, Windows XP, Windows Vista, and Windows 7, MS Office and MS Outlook 2003 and 2007).
  • Responsible for deployment of new systems and upgrades as required, including move and reconfigure computer workstations.
  • Resolved remote-site PC hardware, software, network, and communication problems on desktops, laptops and mobile devices.
  • Completed hardware troubleshooting on Dell, HP desktops and laptops.

Confidential

Deployment Technician

Responsibilities:

  • Re-imaged (Ghost), replaced, upgraded and reconfigured HP desktop and laptop computers that communicated with local and remote HP hospital servers.
  • Resolved user issues pertinent to Windows XP, Microsoft Office 2003/2007, custom applications and HP networked printers via remote network connectivity.
  • Assigned new hostnames in Windows Active Directory and transferred user’s existing data to remain compliant with HIPPA and Epic web applications.

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