Helpdesk Administrator Resume

SUMMARY:

Practical, hands - on experience with assembly, troubleshooting, and repair of personal computers.
Strong knowledge of multi-vendor product PCs and printers.
Good understanding of networking principles and technology, TCP/IP, and Windows group policies and SMS.
Excellent customer relationship skills, including providing technical support for end-users.
Proven team player with strong work ethics.
Self-motivated, detail and task-oriented, and able to manage multiple priorities.
Recorded the highest productivity gains for the territory as a result of achieving the most number of completed service calls.
ed the Dell Excellent Customer Service recognition.
Received accolades from key customers on excellent customer service.
100% of product update and requirements.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Configures systems for appropriate functioning and troubleshoot for any errors.
Completes all required documentation of installation including quality assurance sheet to ensure accurate billing with respect to warranty contract.
Supports and troubleshoots printers, copiers, scanners and multi-function machines.
Deploys POS hardware and software to ensure optimal utilization and minimal downtime.

Confidential

Helpdesk Administrator

Responsibilities:

Installed, configured and deployed Windows 7/Linux (Centos)/Mac.
Installed and troubleshoot Mobile PDA devices.
Diagnosed network connectivity problems including VPN, LAN, WAN.
Maintained a variety of multi-platform hardware and software environments to include emerging technologies.

Confidential

Responsibilities:

Resolved user issues pertinent to Windows XP, Microsoft Office 2003/2007, custom applications and HP networked printers via remote network connectivity.
Updated Remedy help desk trouble tickets and asset inventory databases.
Changed fiber optics network connection from SRN to SON rollout project.

Confidential

Desktop Support

Responsibilities:

Performed regular hardware and software maintenance primarily Microsoft environment (MS Windows 2000, Windows XP, Windows Vista, and Windows 7, MS Office and MS Outlook 2003 and 2007).
Responsible for deployment of new systems and upgrades as required, including move and reconfigure computer workstations.
Resolved remote-site PC hardware, software, network, and communication problems on desktops, laptops and mobile devices.
Completed hardware troubleshooting on Dell, HP desktops and laptops.

Confidential

Deployment Technician

Responsibilities:

Re-imaged (Ghost), replaced, upgraded and reconfigured HP desktop and laptop computers that communicated with local and remote HP hospital servers.
Resolved user issues pertinent to Windows XP, Microsoft Office 2003/2007, custom applications and HP networked printers via remote network connectivity.
Assigned new hostnames in Windows Active Directory and transferred user’s existing data to remain compliant with HIPPA and Epic web applications.