IT Engineer II Resume

TECHNICAL SKILLS

HP/IBM/Dell: Laptops, Desktops, Laser Printers

Active Directory: PC Rollouts, Imaging, inventory control and warranty compliance.

Microsoft OS & Office Apps: Windows 10, Windows Server 2008/2012/2016 , MS O365

PROFESSIONAL EXPERIENCE

Confidential

IT Engineer II

Responsibilities:

Provide support for offsite and remote associates.
Configure & deploy hardware images for the entire organization across all sites.
Computer devices setup and support: Laptops, Desktops, Tablets.
Audio Visual devices: video conferencing system, microphones/speakers.
Responsible for moves/adds and changes for wif new hires and transfers.
Troubleshoot network connectivity and user access issues.
Cloud - hosted web applications
Office365 Cloud shares, groups, resources, software
Windows Server Active Directory
Support network infrastructure and ensure successful backups.

Confidential

Desktop Support

Responsibilities:

Onsite Lead Technician responsible for SLA compliance, Asset Management, PC Rollouts, Move/Add/Change requests.
Install, configure, troubleshoot, diagnose and resolve technical issues wif PC’s, laptops, network connectivity, printers and peripherals.
Create and configure network shares.
Monitor and manage network anti-virus and Windows operating system patching.
Leverage face-to-face, written and telephone communication to provide the highest level of customer service.

Confidential

Desktop Technical Support Technician

Responsibilities:

Received support request and ensured resolution wifin SLA time agreements.
Support desktop/laptop computers running Windows OS, MS Office Applications.
Setup new hire accounts in active directory.
Maintained inventory of hardware and software.
Installed desktop hardware and software according to department standards and procedures.
Spearheaded PC rollouts, moves and adds.
Responsible for asset inventory, ordering and part replacement.