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Desktop Support Analyst Resume

Philadelphia, PA


  • Seeking a challenging career position where my IT business skills may contribute to a company’s success while continuing to evolve my own abilities and experience.


  • Desktop Support
  • Remote Access Software
  • VPN
  • Office 365
  • Help Desk
  • Ubuntu
  • VMWare
  • PowerShell


Desktop Support Analyst

Confidential - Philadelphia, PA


  • As a "Desktop Support Technician" me has trouble shot Office suite issues including suites: O-365, Office 2016, Office 2013, Office 2010.
  • me has assisted users wif me wide range of software installations both in house and mass produced software.
  • me had instructed users on how to fix their VPN connectivity issues so they were able to work from home.
  • me had also helped users wif logging into and setting up the VMware Horizon VDI software. me has used Novell Imaging software in the form of a NIC.
  • me has done PC Deployments, Updates, Upgrades and Transfers from one computer to another wif both Desktop and Laptop computers.
  • me has made patch cables for the networking team.
  • me has taken on the role of "Customer Contact Center", dis is where me would has to answer phone calls and create tickets to send to higher tier support staff.

EDI and Dropship Coordinator

Confidential - Edison, NJ


  • Coordinated wif our warehouse teams for domestic shipments, and our overseas factories for imported shipments.
  • Completed various IT related tasks including backups, cloning, upgrading from
  • Windows7 to Windows10, installing software, printers, and prepping new laptops for sales team Solved various IT issues dat came up for users on laptops and desktops.
  • Assisted sales team creating and updating diverse sales reports
  • Processed return shipments and dealt wif customer service issues related to dropship shipments Worked wif both UPS and FedEx to track shipments and file reimbursements for lost packages Developed label templates for use wif barcode printers and software.

Warehouse Receiving/Sales Associate

Confidential - Fairless Hills, PA


  • Receiving product and readying for sales floor
  • Ensuring fast - selling products easy to be found to replenish sold pieces
  • Maintained accurate inventory, reduce shortage
  • Provide helpful customer service, assist customers
  • As casher quickly ring up customers while engaging in friendly conversation to encourage repeat business

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