Objective

• Seeking a challenging and growth - oriented position where my vase years of experience and excellent computer related knowledge and skills will contribute to the continued success of you're organization.
• A position where I can become a team player and provide superior customer services and utilize my technical abilities.

SUMMARY

• Completed intensive course work in computer Service repair in Networking, windows Registry and System files dealing with NT4.0 Windows
• Excellent working knowledge of Windows 95, 98, NT, 2000, XP, WIN7, WIN10 Office 2010 & Active Directory
• Proficient knowledge of computer hardware and software with the focus on troubleshoot
• Experienced in LAN/WAN environment
• Strong understanding of IPX/SX, NETBEUI and TCP/IP protocols and individual Topologies
• Basic understanding of electronics
• Excellent understanding of telecommunications equipment technology including practical knowledge of basic electronics, safety issues, voice and data communications, punch down 66/110 blocks
• Received certificates in LAN wiring, basic electronics and telecom equipment
• Team player, able to adapt easily to change, a dedicated and dependable worker

PROFESSIONAL EXPERIENCE

Confidential, Walnut Creek CA

Lead Desktop Support

Responsibilities:

• Migrated & deployed computers from windows 7 to windows 10
• Replace broken mice, printers and monitor’s when needed to be replaced
• Remote in users computers
• Uninstalling and installing software for users
• Provided Superior Customer Support to a wide range of clients such as Doctors, Nurses, Medical assistants, Receptionist, cashiers, and Executives at all of Confidential Center Hospitals, Medical Offices, and offsite facilities
• Morning meetings daily with managers
• Provided status reports via email
• Making sure every computer is on its right domain, computer name and printer after deployment
• Making sure all users has documents after deployment
• Communicated dates and times of deployment with managers

Confidential, Oakland CA

Desktop Support Analyst

Responsibilities:

• Installing/troubleshooting Citrix client and receiver, PC Imaging, EHR/TDR Computer Setups, WOW Cart installations/troubleshooting, Confidential Scanner Configurations
• Replace broken mice, printers and monitor’s when needed to be replaced
• Mapped printers for Epic, fixed or replaced broken mice, printers and monitor’s when needed to be replaced.
• Provided Superior Customer Support to a wide range of clients such as Doctors, Nurses, Medical assistants, Receptionist, cashiers, and Executives at all of Confidential Center Hospitals, Medical Offices, and offsite facilities
• Responsibilities were resetting password in Active directory for all users

Confidential, Vallejo CA

Responsibilities:

• Supported Desktop, laptops & printers for all users
• Installing software on laptops & I phones for new hires
• Responsibilities were resetting password in Active directory for all users
• Run updates on laptop’s & desktops
• Set up new student’s/employees badges
• Replace broken mice, printers and monitor’s when needed to be replaced
• Migrated & deployed computers from windows 7 to windows 10

Confidential, Oakland CA

Helpdesk

Responsibilities:

• Supported Desktop, laptops & printers for all users
• Installing software on laptops & I phones for new hires
• Responsibilities were resetting password in Active directory for all users
• Migrated & deployed computers from windows 7 to windows 10
• Replace broken mice, printers and monitor’s when needed to be replaced
• Remote in user’s computers.

Confidential, Oakland, CA

Helpdesk

Responsibilities:

• Assign tickets in the Que too all techs and management also watch over the Que.
• Supported Desktop, laptops & printers for all Executive
• Responsibilities were resetting passwords.

Confidential, Oakland CA

Helpdesk

Responsibilities:

• Supported Desktop, laptops & printers
• Migrated & deployed computers from windows 7 to windows 10.
• Uninstalling & installing software for Users.
• Installed Confidential laser jet printers.
• Resetting passwords

Confidential, Oakland CA

Desktop Support Analyst

Responsibilities:

• Instilling and uninstalling software, instilling hardware, uninstalling hardware, fixing email issues
• Successfully migrated & deployed over 1,000 computers from Win7 to WIN 10
• Run updates on laptop’s or desktops at all hospitals, fix all wireless device problems
• Mapped printers, fixed or replaced broken mice, printers and monitor’s when needed to be replaced.

Confidential, Oakland CA

IT Lead

Responsibilities:

• dis is a detailed inventory of the bank’s Building Automation System only
• I was instrumental in providing input and guidance with the banking network dat controls their computers.
• I was their as the technical specialist capable of identifying various network components and gathering technical information (such as IP address, etc.)
• On all building management systems dat has the potential to be connected to the internet.

Confidential, Oakland, CA

Desktop Support

Responsibilities:

• Installed Confidential Laptops, Desktops and Printers configuring the software (XP to WIN7) on Laptop’s and Desktop’s
• Mapped printers, fixed or replaced broken mice, printers and monitor’s when needed to be replaced
• Resolved internet problems from configurations included getting IP address
• Confirmed or changed the computer names on laptop’s or desktop’s and installed Confidential hospitals Support Services
• Imaged XP - WIN7 using DCCM imaging process and configured the laptop’s or desktops for Confidential Health
• Run updates on laptop’s or desktops at the hospitals, fix all wireless problems dealing with Confidential
• Knowledgeable of hospital’s Tickets Systems also was a good team member on the EPIC project and also on the Confidential project’s in the Confidential
• Desktop Support Technician during Confidential Health's EHR Implementation Projects for all Hospitals in the Confidential
• Supported Desktop, laptops, smartphone, tablet, printers in Windows XP/7, Mac OS 10.5-10.10, android, blackberry OS
• Analyze and document systems, interfaces, control, data flow, logical and physical information, status of the projects milestones, challenges, and alternative resolutions.
• Provided Superior Customer Support to a wide range of clients such as Doctors, Nurses, Medical assistants, Receptionist, cashiers, and Executives at all of Confidential Health Medical Center Hospitals, Medical Offices, and offsite facilities
• Organized pre-deployment Site Surveys, coordinated desktop, laptop, laser printer deployments across Multiple Confidential campuses, Arranged network port activation schedule
• Coordinated inventory for Tech assignments, maintaining detailed inventory logs, responsible for shipping, receiving, and organization of new equipment
• Successfully migrated & deployed over 1,000 computers from XP to WIN 7 during 2 years on EHR project.

Confidential, San Francisco, CA

Desktop Support

Responsibilities:

• Installed Confidential laser jet printers and ensured the printers are on the network including checking IP address, setup Direct IP printing
• Setting up new Confidential machines, set the DNS suffixes and NIC speed
• Updated Symantec Anti-Virus, rename the machines, backing up the user’s data, Set up new Confidential monitors

Confidential, Oakland, CA

Desktop Support

Responsibilities:

• Installed software and hardware on laptops & Desktops (Windows 07)
• Set up LAN & WAN Network
• Installed, configured and maintained Operating system
• Set up new rollouts within the Schools, set up monitors, network printers & local printers

Confidential, South Bay, CA

Desktop Support

Responsibilities:

• Duties include installation of software & Hardware on laptops & Desktops (Windows XP)
• Setting up LAN & WAN Networks

Confidential, Oakland, CA

Desktop Support

Responsibilities:

• Technical support for Map Testing Installing Software (Windows 98, 2000, XP)
• Troubleshooting technical problems replace software, printers & hardware components
• Responsible for setting up test on computer before class entered the labs
• Responsible for uploading and downloading student test data & setting up Labs within the schools and perform regular network backups

Confidential, Pleasanton, CA

Desktop Support

Responsibilities:

• Duties included installation of software (Windows 2000) & Hardware
• Set up networks LAN & WAN
• Responsible for troubleshooting laptops, printers & desktops replace equipment if needed, set up new rollouts within the company