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Help Desk Analyst Resume

Objective:

  • An enthusiastic and highly motivated individual with a passion for learning new experiences and sharing noledge through interactions in customer service.

TECHNICAL SKILLS

  • Microsoft Office 365
  • OneDrive
  • Windows 10
  • XP and Windows 7
  • Microsoft Excel
  • Active DIrectory
  • Printer Installation
  • Windows 10 migration
  • Computer repair experience
  • Experienced in using EHR
  • EPM
  • CRM programs

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

  • Mapping and tracking route schedules in real time through Verizon Connect
  • Update drivers on new jobs and changes in schedule
  • Answer phone inquiries and help make appointments

Confidential

Help Desk Analyst

Responsibilities:

  • Answer general Inquiries in person and over phone systems
  • Help answering Tax appointment questions while also booking appointments

Confidential

Help Desk Analyst

Responsibilities:

  • Help Resolve Level 1 and 2 computer issues through Confidential Ticketing System
  • Setting up New Computer Workstations
  • Computer Repairs - imaging, replacing defective hard drives, RAM and other interchangeable parts

Confidential

Patient Representative

Responsibilities:

  • Verifying insurances and copays with various insurance companies over phone
  • Entering and transferring medical records between medical facilities

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