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Senior Desktop Engineer Resume

Indianapolis, IN

SUMMARY:

  • Solutions - centric, seasoned IT professional with a diverse range of managerial and technical skills across a broad spectrum of operating environments. Engaging communicator, collaborator, and leader, aligning with stakeholders across functions and hierarchies to impact objectives. Adept at leveraging hands-on background in identifying goals and objectives and managing implementation to meet user needs and program budgets and timelines.
  • Customer Support | Solutions Management | IT Support and Service | Mobile Device Management Communication | Partnerships | Cross-Functional Collaboration |, Coaching, and Development
  • Team Building and Development | Leadership | Relationship Management | Stakeholder Engagement
  • Workspace One | Xenmobile | Google Mobile Device Management | Windows |Apple iOS | Android |
  • Citrix End Point Management | Microsoft Intune | Apple Business Manager

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Senior Desktop Engineer

Responsibilities:

  • Served as Administrator for Apple Business Manager (DEP and VPP) and implemented a nationwide SAS mobile solution for over 20,000 corporate mobile devices, building policies for Android, iOS, Mac, Zebra MC40, TC51, and TC52X mobile, Level II and III support requests and tickets using Service Now.

Confidential, Indianapolis, IN

Desktop Engineer

Responsibilities:

  • Implemented BMC Marimba solutions nationwide on over 150,000 Windows devices.

Confidential, Indianapolis, IN

Desktop Engineer

Responsibilities:

  • Promoted to Team subject matter expert (SME) for the BMC Marimba software, managed BMC Marimba software, and implemented solutions for nationwide use on over 150,000 windows devices.

Confidential

Desktop Analyst | Application

Responsibilities:

  • Scheduled, tested, and deployed windows patching and Application using Novell.
  • Provided support to Hospital desktop system.
  • Performed job shadowing and trained new hires.

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