We provide IT Staff Augmentation Services!

President Resume

SUMMARY:

  • Client - focused, motivated IT leader with a comprehensive background in governance, ITIL, service desk, security, network/systems administration and software/hardware support.
  • Excels at promptly identifying and troubleshooting issues and implementing targeted solutions. Highly versatile; quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, problem solving abilities and work ethic.
  • Project & Vendor Management
  • Process Improvement
  • Cloud Applications.
  • Proactive Problem Solving
  • Cross-Functional Team Leadership
  • Asset Procurement
  • Service Desk Implementation
  • High Level Customer Service
  • Budget Development
  • Advanced Technical Skills

PROFESSIONAL EXPERIENCE:

Confidential

President

Responsibilities:

  • Delivers virtual, technical assistance and architectural support to small businesses.
  • Provides IT project management expertise and innovative technical solutions to solve business problems.

Confidential

Director

Responsibilities:

  • Planned and coordinated Field Services and Service Desk projects, project activities and subsidiary integrations.
  • Evaluated project proposals for feasibility and requirements.
  • Developed and balanced departmental IT budget and Enterprise applications and Cloud.
  • Oversaw software and hardware changes and procurement, while maintaining up-to-date knowledge of relevant technological advances.

Confidential

Director, IT Field Services

Responsibilities:

  • Directed a team of regionalized IT Field Services managers to maximize productivity through coordination, communication and collaboration.
  • Demonstrated exceptional management capabilities with a focus on implementing process improvements and achieving high customer satisfaction.

Confidential

Director, End User Architecture

Responsibilities:

  • Sourced, implemented and staffed a new ITIL-based service desk (ServiceNow) for over 3,000 employees.
  • Managed the procurement, configuration, deployment and tracking of all end user computing devices.
  • Established and coordinated corporate IT governance, policies and standards and cloud applications.
  • Well versed with compliance management like PHI.
  • Monitored, identified and resolved operational and technical issues within the infrastructure.
  • Partnered with business SME’s to translate business requirements into technological solutions.

Confidential

Director, Information Technology Services and Operations

Responsibilities:

  • Planned and executed the rollout of a new ITIL-based global service desk (Remedyforce) for over 7,500 employees in multiple countries.
  • Documented and resolved incident, problem and change management issues; including root cause analyses.
  • Developed and balanced a $4.5 million annual budget.
  • Well versed with compliance management like PHI.
  • Assessed and purchased IT assets and created system inventories and standard operating procedures.
  • Ensured of service desk metrics, service-level agreements (SLA’s) and disaster recovery plan.

Confidential

Network Systems Manager

Responsibilities:

  • Catalogued and inventoried company software licenses.
  • Supported, monitored, tested and troubleshot hardware, software and McAfee firewall issues.
  • Administered user accounts in Active Directory for over 15,000 end users.
  • Installed, configured and managed servers.

Confidential

Department Head/Systems Administrator

Responsibilities:

  • Directed IT staff work assignments, measured results and defined short and long range business plans.
  • Created and administered over 300 end user accounts and policies within Active Directory.
  • Performed network and server upgrades to maintain overall system health and efficiency.
  • Installed, configured (Windows) and repaired desktops, laptops and peripheral devices.
  • Installed, configured and managed Windows (2003/2008), SQL (2005/2008), AS/400 and VMWare vSphere 4 servers.

Hire Now