President Resume

SUMMARY:

Client - focused, motivated IT leader with a comprehensive background in governance, ITIL, service desk, security, network/systems administration and software/hardware support.
Excels at promptly identifying and troubleshooting issues and implementing targeted solutions. Highly versatile; quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, problem solving abilities and work ethic.
Project & Vendor Management
Process Improvement
Cloud Applications.
Proactive Problem Solving
Cross-Functional Team Leadership
Asset Procurement
Service Desk Implementation
High Level Customer Service
Budget Development
Advanced Technical Skills

PROFESSIONAL EXPERIENCE:

Confidential

President

Responsibilities:

Delivers virtual, technical assistance and architectural support to small businesses.
Provides IT project management expertise and innovative technical solutions to solve business problems.

Confidential

Director

Responsibilities:

Planned and coordinated Field Services and Service Desk projects, project activities and subsidiary integrations.
Evaluated project proposals for feasibility and requirements.
Developed and balanced departmental IT budget and Enterprise applications and Cloud.
Oversaw software and hardware changes and procurement, while maintaining up-to-date knowledge of relevant technological advances.

Confidential

Director, IT Field Services

Responsibilities:

Directed a team of regionalized IT Field Services managers to maximize productivity through coordination, communication and collaboration.
Demonstrated exceptional management capabilities with a focus on implementing process improvements and achieving high customer satisfaction.

Confidential

Director, End User Architecture

Responsibilities:

Sourced, implemented and staffed a new ITIL-based service desk (ServiceNow) for over 3,000 employees.
Managed the procurement, configuration, deployment and tracking of all end user computing devices.
Established and coordinated corporate IT governance, policies and standards and cloud applications.
Well versed with compliance management like PHI.
Monitored, identified and resolved operational and technical issues within the infrastructure.
Partnered with business SME’s to translate business requirements into technological solutions.

Confidential

Director, Information Technology Services and Operations

Responsibilities:

Planned and executed the rollout of a new ITIL-based global service desk (Remedyforce) for over 7,500 employees in multiple countries.
Documented and resolved incident, problem and change management issues; including root cause analyses.
Developed and balanced a $4.5 million annual budget.
Well versed with compliance management like PHI.
Assessed and purchased IT assets and created system inventories and standard operating procedures.
Ensured of service desk metrics, service-level agreements (SLA’s) and disaster recovery plan.

Confidential

Network Systems Manager

Responsibilities:

Catalogued and inventoried company software licenses.
Supported, monitored, tested and troubleshot hardware, software and McAfee firewall issues.
Administered user accounts in Active Directory for over 15,000 end users.
Installed, configured and managed servers.

Confidential

Department Head/Systems Administrator

Responsibilities:

Directed IT staff work assignments, measured results and defined short and long range business plans.
Created and administered over 300 end user accounts and policies within Active Directory.
Performed network and server upgrades to maintain overall system health and efficiency.
Installed, configured (Windows) and repaired desktops, laptops and peripheral devices.
Installed, configured and managed Windows (2003/2008), SQL (2005/2008), AS/400 and VMWare vSphere 4 servers.