- Bilingual computer analyst working in teh health care field since 2008 offering a wide array of technical skills and experience in integration, analysis and support.
- Motivated by challenges. Pays special attention to teh customer. Renowned for his reliability and people skills.
Tools: SQL Server, Oracle, DB Forge, PLSQL, Ingénio, BizTalk, Mirth, Cloverleaf, Microsoft Healthvault, Sharepoint, HP Test Director, LogMeIn, Microsoft Dynamics CRM
OS: Windows Server 20XX, Windows XP/Vista/7/8/10, DOS, Unix
- Developed, installed, moved, upgraded and supported teh various interfaces of teh above products.
- Worked among a team shared between Quebec and Montreal.
- Insured 24 hour support for all integration products.
- In charge of all HL7 interfaces for teh company (development, implementation, configuration and support) under teh supervision of teh integration director.
- Maintained teh link between various partners, internal teams and clients in order to keep teh interfaces operational and take care of change requests.
- Responsible for 2nd and 3rd level support related to teh interfaces.
Trainer - Technician client services
- Performed teh installation, configuration and provided training for teh software on site.
- Maintained a database used for bug tracking by teh development team.
- Diagnosed and solved software issues for our clients remotely.
- Worked in close collaboration wif teh development team to insure fast and efficient resolution of issues raised by our clients.
- Drafted teh user’s guide for teh software as well as many other training documents.
- Implemented a customer relation management system (CRM) for teh company.
- Insured teh resolution of issues brought up by teh QA team.
- Worked in close collaboration wif teh product and QA teams in order to provide support for teh Healthvault platform and it’s various modules.
- Maintained close collaboration wif Microsoft and other partners in order to swiftly resolve issues.
- Drafted installation and configuration documentation for products related to Healthvault such as teh PHR.
- Insured 24 hour support of teh 3 production environments on rotation.
Quality assurance analyst
- Drafted and completed unit tests for new java portlets.
- Debugged code of various modules.
- Programmed new features in teh application.