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Administrative Support Associate Resume

Lake Success, NY


Microsoft Office Suite: Word, Excel, Powerpoint, Outlook

Billing/Payment Systems: Chrome River, Xifin

Electronic Document Filing/Storage System: Master Control

Procurement System: PeopleSoft/e - Pro Requisitioning

Lab Test Ordering/Tracking System: Cerner Millenium


Confidential, Lake Success, NY

Administrative Support Associate


  • Provided support to senior management including, but not limited to, drafting correspondence, managing calendars, directing phone calls and responding to other communications
  • Facilitated travel arrangements for out-of-town events through Austin ProTravel and Delux Transportation
  • Used Chrome River to generate credit card reconciliation reports and to create both invoices and expense reports
  • Maintained Staples, E-Procurement and FedEx accounts for purposes of supply ordering and overnight shipping
  • Fulfilled laboratory medical and billing record requests from law firms and managed care companies
  • Drafted and transcribed minutes for the daily Operations Huddle for management and associated staff; prepared bi-weekly LIS/AEHR meeting minutes lead by Confidential
  • Collaborated with Quality Management department on various data entry tasks, including entering and analyzing data from bi-annual Physician Satisfaction Surveys and monthly Specimen Identification Forms
  • Lead Administration staff in creating instrument maintenance binders for the Automated Laboratory Department

Confidential, Lake Success, NY

Unit Receptionist


  • Managed reception area by serving as a “human point of entry” and informational guide for all visitors
  • Assisted Phlebotomy department with daily patient registration
  • Responded to telephone and in-person requests in a timely manner; handled mail distribution
  • Reported lab test orders daily from NYC Health + Hospitals clients using Cerner Millenium and Microsoft Excel
  • Submitted invoices through Chrome River; filled out check request forms for vendor payment
  • Assisted the Infectious Disease department with the implementation of yearly Pathology Rotation Schedules
  • Developed Competencies and Standard Operating Procedures for the Quality Management department
  • Provided clerical support for special projects as needed and assigned by senior management

Confidential, New Hyde Park, NY

Front Desk Receptionist


  • Scheduled appointments in Cerner Soarian with patients on the phone and face-to-face; tracked patient location and status while in-office using AllScripts Touchworks EHR
  • Posted charges in G.E. Centricity Business for a variety of patient types with occupational health issues
  • Organized monthly Practice Detail Reports for the office’s administrative department using Microsoft Excel
  • Maintained clinical flow of medical office by utilizing standard office equipment to send, receive, and process confidential patient information into electronic health records
  • Prepared medical charts with essential forms in advance to maximize efficiency and minimize patient wait time
  • Corresponded with patients, physicians, medical personnel, insurance companies, and law offices by phone, by e-mail and face-to-face

Confidential, East Meadow, NY



  • Conducted an analysis of regulation changes in the Department of Quality Management
  • Conditions of Participation with existing hospital policies and procedures
  • Participated in a hospital-wide hand hygiene audit, functioning as a “Secret Observer” of staff practices

Confidential, Uniondale, NY



  • Interviewed and enrolled patients into various patient assistance programs
  • Entered prescription drug orders into a computer database

Confidential, Mineola, NY

Welcome Ambassador


  • Created packets with clinical and non-clinical materials welcoming a new patient onto the cardiac care floor
  • Assisted in fulfilling non-clinical patient needs on the cardiac care floor

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