Telecom Fraud Manager - Service Delivery and Support Resume - Hire IT People

SUMMARY:

Will bring experience, leadership and enthusiasm to an organization that recognizes and rewards hard work in a challenging environment and will immediately improve and impact areas of revenue growth, cost protection, fraud mitigation, team building and customer satisfaction.
Continually adapt and evolve to changing technologies, vulnerabilities and threats.
Motivate, lead and communicate effectively and professionally at all management and technical levels.
Proven record to deliver successful, reliable and consistent results requiring complex or unique solutions under critical timeline and budgetary constraints.

EXPERIENCE:

Telecom Fraud Manager - Service Delivery and Support

Confidential

Responsibilities:

Manage anti-fraud program with 24X7 network monitoring, detection, reporting and mitigation of fraudulent or negative margin traffic using ClearIP/TransNexus FMS, industry fraud contacts, internal and external tickets and reports. Support legal team with subpoena research and responses.

Fraud Analyst

Confidential

Responsibilities:

Monitor, detect, and mitigate suspect domestic, toll free and international traffic on the network using Equinox Protector FMS, GCS and internal reports.
Hire, train, lead and manage Fraud Analysts in 24 x 7 x 365 operation.
Proficiency in multiple voice switch platforms, technologies. interfaces: (Meta, DMS, 5E, G9, SONUS, Hosted, Broadsoft, Telica, Ucommand). TDM, VoIP, offnet/resold, carrier, wholesale, toll free, retail, billing, provisioning, ticketing.
Manage consistently high caseloads, collaborate directly with customers and internal support teams.
Identify fraudulent activity source using SAS, Empirix, IRIS, SAS Mediation traceback, billing, trouble ticket and provisioning tools and systems.
Collaborate closely with other carriers and vendors to traceback, report and prevent fraudulent activity or accounts impacting the industry.
Maintain and update high fraud/risk country and city code lists and create or adjust rules to identify new patterns and trends. Upload new intl. carrier rates.

Implementation Engineer/Service Delivery Manager

Confidential

Responsibilities:

Monitor, track and report status of customer implementation supporting Network Engineering with technical project management and reporting responsibilities
Lead and manage internal teams responsible for onboarding, scheduling, planning, installation testing and activation of customer services.
Technical aptitude with design, configuration, and provisioning for 56K, T-1, DS-3, OC-12 circuits supporting integrated internet, Frame Relay, ATM, ISDN and voice applications

Fraud Analyst

Confidential

Responsibilities:

Monitor, detect, track, block and report fraudulent activity to ensure timely mitigation to limit cost exposure to network and base.
Using FMS (Fraud Management System) software to track cloning, abuse, subscription fraud and identity theft.
Liaison with corporate legal and law enforcement assisting in court cases and representing company as expert witness or keeper of records.