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Telecom Fraud Manager - Service Delivery And Support Resume

SUMMARY:

  • Will bring experience, leadership and enthusiasm to an organization that recognizes and rewards hard work in a challenging environment and will immediately improve and impact areas of revenue growth, cost protection, fraud mitigation, team building and customer satisfaction.
  • Continually adapt and evolve to changing technologies, vulnerabilities and threats.
  • Motivate, lead and communicate effectively and professionally at all management and technical levels.
  • Proven record to deliver successful, reliable and consistent results requiring complex or unique solutions under critical timeline and budgetary constraints.

EXPERIENCE:

Telecom Fraud Manager - Service Delivery and Support

Confidential

Responsibilities:

  • Manage anti-fraud program with 24X7 network monitoring, detection, reporting and mitigation of fraudulent or negative margin traffic using ClearIP/TransNexus FMS, industry fraud contacts, internal and external tickets and reports. Support legal team with subpoena research and responses.

Fraud Analyst

Confidential

Responsibilities:

  • Monitor, detect, and mitigate suspect domestic, toll free and international traffic on the network using Equinox Protector FMS, GCS and internal reports.
  • Hire, train, lead and manage Fraud Analysts in 24 x 7 x 365 operation.
  • Proficiency in multiple voice switch platforms, technologies. interfaces: (Meta, DMS, 5E, G9, SONUS, Hosted, Broadsoft, Telica, Ucommand). TDM, VoIP, offnet/resold, carrier, wholesale, toll free, retail, billing, provisioning, ticketing.
  • Manage consistently high caseloads, collaborate directly with customers and internal support teams.
  • Identify fraudulent activity source using SAS, Empirix, IRIS, SAS Mediation traceback, billing, trouble ticket and provisioning tools and systems.
  • Collaborate closely with other carriers and vendors to traceback, report and prevent fraudulent activity or accounts impacting the industry.
  • Maintain and update high fraud/risk country and city code lists and create or adjust rules to identify new patterns and trends. Upload new intl. carrier rates.

Implementation Engineer/Service Delivery Manager

Confidential

Responsibilities:

  • Monitor, track and report status of customer implementation supporting Network Engineering with technical project management and reporting responsibilities
  • Lead and manage internal teams responsible for onboarding, scheduling, planning, installation testing and activation of customer services.
  • Technical aptitude with design, configuration, and provisioning for 56K, T-1, DS-3, OC-12 circuits supporting integrated internet, Frame Relay, ATM, ISDN and voice applications

Fraud Analyst

Confidential

Responsibilities:

  • Monitor, detect, track, block and report fraudulent activity to ensure timely mitigation to limit cost exposure to network and base.
  • Using FMS (Fraud Management System) software to track cloning, abuse, subscription fraud and identity theft.
  • Liaison with corporate legal and law enforcement assisting in court cases and representing company as expert witness or keeper of records.

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