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Technician/voip Support Resume

Tigard, OR

SUMMARY:

  • Excellent Customer Service and Technical Support skills.
  • 16 years Technical Support including computer, network, and help desk.
  • 12 years Desktop/Network support to end users.
  • 12 years using WAN and LAN environments.
  • Superb problem solving, troubleshooting, training, and interpersonal skills.
  • Installation and configuration of new software and updates, upgrades, and patches on existing systems and testing with current systems.
  • Network Support of LAN/WAN components (switches, routers, etc.)
  • Perform hardware maintenance and repair on desktops, laptops and peripherals

TECHNICAL SKILLS:

Software: Windows 8,7, Vista, XP, Apple OS X 10.2 - 10.8, Windows 2000 Professional & Server, Windows 9.x & Millennium, NT Workstation & Server, MS Office 97 - 2010 (Word, Excel, PowerPoint, Access& Outlook) Lotus, Remedy ARS, NAV TCP/IP, DNS, Exchange, MS Outlook 2000, Netscape, Internet Explorer, Adobe Photoshop 6.0, Linux, Unix, and Database programs

Hardware: Hewlett-Packard, Dell, Compaq & Gateway computers & Laptops, Epson, Lexmark, & HP Printers. Cisco LAN/WAN hubs, switches, routers, 3Com LAN/WAN network cards, 10/100Base-T, 10Base2, 3Com hubs and routers, I/O Devices.

Peripherals such as: Scanners, Digital Cameras, Handheld PCs, etc.

PROFESSIONAL EXPERIENCE:

Confidential, Tigard, OR

Technician/VoIP support

Responsibilities:

  • Troubleshooting of network VoIP equipment, handsets and other peripherals.
  • Remote Desktop Management and end user help thru Go To Assist.
  • Updating and custom setup of company/user profiles on servers.
  • Installing a new foundation and home, setting up property until weather worsened

Confidential, Tigard, OR

Technician/Application support

Responsibilities:

  • Setup and troubleshooting of networks, printers and other peripherals.
  • Design and setup of networks including connecting to Airprint and other Apple designed products.
  • Application support for all native Apple apps and software tools.

Confidential, Salem, OR

IT Consultant/Owner

Responsibilities:

  • Setup and troubleshooting of networks, printers and other peripherals.
  • Design and setup of networks including server and workstation setups, cable layout and installation of network cards, and cable layout
  • Responsibilities include network administration and support of a Windows NT LAN environment. Perform network development and evaluation on various software applications for Windows. Configure and maintain network security measures including firewalls, and proxy servers.
  • Perform back up and maintenance of servers and data drives.
  • Installation, configuration and support of XP, ME, 2000 MS Office 97 & 2000.
  • Train end users on software and hardware usage in person and via phone and Email.

Confidential, Portland, OR

Installation Support Technician / Programming Support

Responsibilities:

  • Hardware support of Security Systems installs
  • Lead programming Setup help for computerized alarm systems thru
  • TCP/IP, direct connect, Remote dial in.
  • In House Beta Testing of new software packages.

Confidential, Portland, OR

ISS Level 4 Desktop/Network Support Specialist

Responsibilities:

  • Desktop/Network support including troubleshooting of user software, hardware, and network problems.
  • Project management in a Windows 2000 deployment project.
  • Deployment of 500 - 700 new PCs including install, configuration and troubleshooting of hardware and software.
  • Key participant in Windows 2000 project during discovery and implementation phases.
  • Coordinated installation of all system applications.
  • Maintained user profiles and security standards and email administration.
  • Perform back up and maintenance, and perform upgrades of server software and hardware.

Confidential, Portland, OR

Desktop Support Specialist

Responsibilities:

  • Network/Desktop support including software and hardware issues.
  • Part of computer deployment project for 400 new desktops & laptops.
  • PC and Laptop configuration and upgrades.
  • Exchange Administration duties including email account configuration and troubleshooting.

Confidential, Beaverton, OR

Lead Network Support Engineer

Responsibilities:

  • Supervision and 2nd level support of 1st level technicians in a call center environment.
  • Network setup and troubleshooting via phone and email.
  • Troubleshooting software, operating system, hardware and network issues.
  • Recreate issues for advanced level troubleshooting, replacement, diagnosis and resolution of effected hardware.

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