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Desktop Support Specialist Resume

Tempe, AZ

Objective

  • A+ Certified Desktop Support Specialist wif over 18 years of experience seeking a new position dat will allow me to apply a unique skill set in a challenging & growing environment..

TECHNICAL SKILLS

  • Deployments
  • Troubleshooting
  • Documentation
  • Active Directory
  • SMS
  • SCCM
  • USMT
  • SCSM
  • Dell Kace
  • HP Service Center
  • Remedy Force
  • Microsoft Windows 95 - 10
  • Server 2000 - 2012 R2
  • Office 97 - 365
  • Trend
  • Symantec
  • McAfee Antivirus
  • Mac OS 9 and X
  • Entourage
  • Apple Mail
  • MS Office X 04, 08.

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

Desktop Support Specialist

Responsibilities:

  • Customer Service to onsite and remote users via phone and remote desktop.
  • Utilized SCCM image IBM laptops and install software.
  • Asset tracking including receiving new hardware and sorting for stock /deployment.

Confidential, Burlington MA

Desktop Support Analyst /Senior Desktop Support

Responsibilities:

  • Create Scripts and Managed Installations
  • Windows 7 Image build for both Dell and HP laptops and desktops.
  • Create documentation for images & deployments.
  • Deployment of Dell & HP desktop and laptops.
  • Advise team members on procedure and provide direction for any IT related issues.

Confidential, Andover, MA

Team Lead /Desktop Support Specialist

Responsibilities:

  • Deployment of Dell, IBM & HP laptops & desktops.
  • Provided direction to and supervised team members.
  • Imaging of laptops and desktops using SCCM Philips Tool./SMS package installs.
  • Asset tracking including receiving new hardware and sorting for stock /deployment.

Confidential, Nashua, NH

IT Operations Support

Responsibilities:

  • Desk Side & Remote Customer Support using Go To Assist.
  • Imaging of laptops and desktops using SCCM.
  • Troubleshoot, upgrade, and rebuild of desktop PC’s and laptops.
  • Deployment of Dell & HP desktop and laptops.

Confidential, Hudson, NH

Jr. Project Manager

Responsibilities:

  • Developed processes for PC Computer Refresh program being instituted.
  • Wrote Deployment Documentation, and Customer Survey.
  • Developed Technical Data Sheets dat provided specific software install instructions.
  • Developed Weekly and Master Reporting Sheets for Senior Management.
  • Provided Software Analysis of current computers and license verification, ultimately reducing expenses by avoiding the deployment of unlicensed software.
  • Customer scheduling and preparation for PC Refresh.

Confidential, Newton/Chestnut Hill, MA

Team Lead Technician

Responsibilities:

  • Provided direction to and supervised 6-8 team members.
  • Deployed new computers resulting in a more productive working environment.
  • Migrated systems data using USMT & Mac Migration assistant.
  • Installed, configured and setup of software and peripherals.
  • Wrote various documentation for the program, including skills assessment tests.

Confidential, Salem, NH

Owner

Responsibilities:

  • Dell Authorized Computer Reseller of laptops, desktops and accessories.
  • Upgrade, troubleshoot, repair, install and configure desktop, laptop, and servers.
  • Build and setup customized IBM compatible computers.
  • Provided Customer Service for network connectivity issues, PC and Mac troubleshooting.

Confidential, Andover, MA

Desktop Support Specialist

Responsibilities:

  • Utilized Windows PE and SMS to image IBM desktop, workstations & laptops.
  • Troubleshoot, upgrade, and rebuild of desktop PC’s and laptops.
  • Installed software using SMS packages.

Confidential, Lawrence, MA

Desktop Support Specialist

Responsibilities:

  • Rolled out over 100 new desktops, workstations and laptops.
  • Setup up users using Active Directory on Windows 2000 servers.
  • Troubleshoot, upgrade, and rebuild of desktop PC’s and laptops.

Confidential, Newton/Chestnut Hill, MA

Desktop Support Specialist

Responsibilities:

  • Migrated 1000+ users from multiple email clients.
  • Managed Help Desk for Email Team which included troubleshooting of local machine’s both Mac and PC wif various application and network issues.
  • Troubleshoot, upgrade, and rebuild of desktop PCs, Imaging of Macs to OS X.
  • Wrote documentation for Outlook 2002 setup & install for Technical Consultants.

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