Fraud Support Representative Resume St. Louis, MO - Hire IT People

Objective

Motivated, reliable, and goal - oriented professional seeks to leverage industry-leading customer service training, communication skills, leadership skills, Investigation and mitigation of fraudulent activity, and sales experience to broaden work experience and advance career.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Fraud Support Representative

Responsibilities:

Investigate fraudulent activity.
Educate merchants on how to secure their Confidential accounts.
Train and assist new representatives on investigation methods and techniques.
Mitigate loss for the risk department.
Create email content for team to be sent to merchants.
Collaborate on the creation of new risk models needed to flag potential fraudulent activity.

Confidential, Collinsville, IL

Personal Banker 2 and Loan Officer

Responsibilities:

Educates and sells customers on banking products most appropriate for attaining their financial goals following a complete analysis of their needs.
Executes loan processing and teller transactions.
Identifies and completes investigations for potential fraudulent actions.
Provides excellent customer service while directly addressing customer complaints.
Acts as mentor and provides training to new hires.

Confidential, Glen Carbon, IL

Wireless/Technology Sales Associate

Responsibilities:

Completed full analysis of customer needs to determine most appropriate products and services.
Educated members on the available devices, plans, and services most appropriate for their requirements.
Processed cellular upgrades and sold services via direct customer interaction.
Tasked with addressing customer problems and complaints.

Confidential, Edwardsville IL

Sales Associate/ Geek Squad Counter Agent

Responsibilities: