Candidate Resume:

Objectives: Help Desk / Desktop Support Technician - To work in a position that continues to use leading edge IT technologies.

Professional Summary:

Net. Managers: HP Openview, Netscape, AT T Paradyne 6800 NMS, Time/View 2000 NMS, Statmon, Navigraph, Remedy, Stars, HEAT ticket s ystems. Protocols: TP/IP, Frame Relay, Token Ring, Ethernet, SNA/SDLC ISDN, X.25 , VoIP Hardware: Cisco Routers/Hubs, Ascend modems Max s, T1-3 Mux's, Packet switches, Various CSU/DSU s, 317x/327x controllers, Various Graphic/Video and Data cable interfaces, such as Serial, SATA, IDE/EIDE, VGA , DMI, HDMI , Cat 5/6 and AV cabling

Various IBM, Dell, HP, Sony Desktops Notebooks, Mac pc s and Notebooks

Software: MS Word, Excel, Power Point, Outlook, and PhotoShop, Office 2003, Office 2007, Adobe products Access, Works Suite, Basic UNIX, Netview, CICS, TSO, Vtam, Doculex Scanning Imaging, Various diagnostic software used for testing Hard Drives, CPU Memory, also Spyware/Virus/Malware, and Ad-ware removal tools, Anti Virus software.

Symantec Ghost, Altiris Disk imaging software procedures. PC Op Sys : Windows 95, 98, NT, ME, 2000 . Win XP , Vista and Mac OS X

Employment:

Confidential

Assigned to the L-3/MPRI contract Engility Corp. , I was responsible for providing local and international support to various users in the areas of secure network connectivity, Desktop/Notebook imaging, printer/scanning support to and for multiple desktop applications. I was required to use the Trackit ticketing system to log all user related problems and manage IT inventory. I am familiar with the ShoreTel Call management system. Often I was required to assist customers with RSA Token related matters. Ensuring that company PointSec data encryption security policies were adhered to at all times when assigning and imaging workstations and notebooks. Repaired and install ed hardware as needed for Desktops, notebooks, printer and scanners. As well as performed memory upgrades if and as needed. Required to re-image computers that have been infected with mal-ware, virus and spyware.

Confidential

• Working for the National Museum of American Indian, I was tasked with providing staff and guest with
• Desktop support HW/SW for PC Mac environment. Provided VoIP Tele phone and Tele/Video conferencing support
• Theatre and interactive exhibit AV support. Ensuring Gallery media was functioning on a daily basis. Equally, I wasresponsible for maintaining various IT inventories and installing new software and hardware as needed by users.
• Using the HEAT ticket system to track various outages, problems and events.
• Provided external guest with various Tele/Video conferencing options, utilizing various AV/Network connections via Flat Screens and/or other media such as Whiteboards, projection screens or internet video services.

Confidential

Assigned to the World Bank/IFC contract, I am responsible for the deployment of new Desktops/Notebooks to various users throughout IFC. Ensuring that proper documentation is adhered to during the installation and removal of units to the users. Upgrading the users from Windows XP to Vista platforms. Equally, I ensure that the old units are properly wiped of all data prior to disposal and appropriate documentation of such is adequate LF and conforms to IFC s policies.

Confidential

• Contracted by EPLUS for the District of Columbia s School system, I was responsible for the installation and deployment of 300 workstations, printers and plotters within LF the recently reconstructed Phelps Sr. High School.
• Equally, I had to ensure that all units were properly inventoried and connected to the proper Network domains.

Confidential

• Provided Sr. IT services to PNC Bank by establishing and ensuring data imaging was provided throughout
• PNC branches here in the DC area. Daily duties included capturing user images from IBM Desktops/Laptops and transferring all necessary information to new workstations. Ensuring user profiles were re-established on the new units with no loss of client data. Packing Old units for shipment to vendor and maintaining an accurate inventory of both old and new systems. Equally, ensuring that all applications and printers were co nnected
• And functioning properly for the user.

Confidential

• Responsible for providing hardware/software support to company staff and clients.
• Rebuilding various IBM, Dell, HP Mac PC/Notebooks for deployment by upgrading and installing various software
• Such as XP, Mac OS X, MS Office, Adobe CS 3 , equally, required to Ghost and/or remotely access units to install and or correct application issues. I was responsible for submitting weekly IT HW/SW orders and maintain such in the company s PC/ IT inventory database, which required accurate detailing of serial numbers of both hardware and software distributedthroughout the company. Resolved defective and damaged equipment issues with multiple vendors via the RMA process and interacted with accounting to ensure all Purchase Order items were received prior to payment. I often had to assist in resolving network/phone connectivity problems and respond to Helpdesk tickets involving hardware, software and/or network printer/plotter problems. Ensured network connectivity was maintained for various clients that used the companies Blue Print online and 3d Software modeling applications.

Confidential

Project Lead Technician whereby I was responsible for the deployment and installation of 146 servers to RHT s local government client. Supervised a team of 15 technicians to deploy and install as well as connect all units to the appropriate domains and provide daily status reports to proper management.

Confidential

• Provided data migration and user support for the HHS/Unisys contract in Washington DC.
• Using Alteris software, I was responsible for ensuring that all client software was properly migrated from the user's old IBM Dell PC s to the Server and installed on the new PC. Provided desktop support to users as needed.

Confidential

• Supported the CSC/Dell Data Migration and Deployment for EPA. Responsibilities are
• To provide data migration from the user s old PC to the new one and ensuring accurate accountability of
• All software installed, as well as providing detailed account of all serial numbers of both new and old PC s deployed throughout the migration. Provided accurate documentation to proper management of all daily activity. Resolving customer desktop application issues.

Confidential

• Assigned to the ITG/HUD contract, I am responsible for providing Data Migration support and services for over 5000 users. Ensuring end-user Dell HP PC s and Notebooks data was successfully migrated and updated based on the
• Department s requirements. Utilizing Ghosting software to ensure such applications as Word, Lotus Notes, and other software are migrated from the user's old units to the newly assigned units. Equally, it is necessary to ensure that the user's passwords and connectivity to the network are functioning properly and maintain accurate accountability of all operations via daily status reports.

Confidential

• Responsible for the repair and upgrade of customer's Dell, IBM, HP, Sony PC s and Notebooks to include spy ware/virus detection and removal, conducting CPU/Memory/HDD testing, replacement and installation. Equally, I am responsible for the upgrading and installation of various software and hardware, as well as testing various electronic components to determine functionality and/or if in need of service. Ensured accurate accountability and tracking of customer s problem via the STARS
• Trouble ticket system. Provided retail customers with sales and service assistance in the areas of Audio.