Help Desk Administrator Resume Pleasanton, CA - Hire IT People

SUMMARY:

Contribute my 15 years of technical support and 30 years of customer service excellence.

SKILLS & EXPERIENCE:

Imaging/Back - up

Procurement

Laptop/PC repairs

Win 9x through Win7

Mac OS9, OSX (10.4, 10.5, 10.6)

Blackberry Server

MS Outlook, MS Entourage, Novell Groupwise

MS Office for Windows and Mac

Active Directory

Novell Directory Services

Palm OS, Windows Mobile, Blackberry, IPhone, Android

MS Exchange

Basic PBX

IP Telephony: Cisco, Avaya, Nortel

EMPLOYMENT HISTORY

Confidential, Pleasanton, CA

Help Desk Administrator

Responsibilities:

Infrastructure support for 200 local and remote customers in a Windows environment. Active Directory Domain Administrator: create and delete accounts; security groups; distribution groups; access rights.
Procurement of Dell computers and computer peripherals.
Manage customer requests using Nomara Footprints 9.0 ticketing system. Imaging and backup of Dell laptop/desktop computers using Acronis Snap Deployment Console.
Support Lenovo laptops. Support Windows XP, Vista and Win7 Ultimate, Office 2007. Confidential Network Connect 6.5 VPN client.
Primary support for Nortel IP Phones, Nortel Call Pilot, Nortel Softphone. Blackberry Enterprise Server, Android, Iphone.

Confidential, Santa Clara, CA

Systems Administrator

Responsibilities:

Desktop support in a fast-paced start-up environment with 730 employees. Request Tracker Help Ticket system. Macbook, Dell, HP, Sony Vaio and Lenovo laptops.
Dell and Compaq desktops. Mac OS9 and OSX (10.4, 10.5, 10.6). Windows XP, Vista and Windows 7.
Support for Ethernet LAN and Wireless LAN issues. Participated in rollout of MS Active Directory.
User account maintenance in MS Active Directory, MS Exchange Management Tool, and MS Exchange, MS Online Services.
Migrated users from Zimbra Mail to MS Exchange mail. MS Outlook and MS Entourage mail and calendar support.
Smartphone mail and calendar support for IPhone, Blackberry, Android and Palm.
Avaya IP Telephone installation and support.
Utilized AMAG Technology’s Symmetry system for administration of card key access to the building and issuing picture ID access cards.

Confidential, San Jose, CA

Desktop Engineer

Responsibilities:

Primary desktop support for PCs and Network interaction.
Maintenance of Novell network: user administration in Console One, such as new Groupwise user administration, access rights, mailbox rebuilds; iManager; Remote Management, Bundle Management, Inventory and Data Collection, Reporting via Zenworks 10 Configuration Management.
Server management, such as disk space allocation, disconnecting users, adding and deleting volumes.
Participated in rollout of ZCM client for desktops.
Installation, troubleshooting, and maintenance of company approved hardware and software.
Windows 95/98 and NT/2000/XP. Barracuda Anti-Spam server.
Blackberry server.
Printer repairs and configuration. Sonic VPN. Basic PBX support.
Cisco IP Phones: Cisco Call Manager, Cisco Unity Voice Mail.

Confidential, San Rafael, CA

Desktop/PC Technician

Responsibilities:

Migrated Dell and Compaq computers from Windows NT to Windows 2000.
Primary desktop support for Windows 2000 and Windows NT. Installed PC Hardware and printers.
Software installation, such as Lotus Notes, Palm Pilot, MS Office Products via Web-based tool and network shares. 3270 Emulator (PC to Host).
Configured mainframe sessions using Attachmate. Installed Remedy Fat Client.

Confidential, San Francisco, CA

PC Technician

Responsibilities:

Replace or cascade desktops with new Dell PCs on Windows 2000.
Migrated user data by creating shares on old machine and mapping network drives on new PC.
Data verification, MS Outlook configuration, printer set-up, Norton Antivirus, proprietary software installation.
Asset management.

Confidential, Concord, CA

PC Support Tech

Responsibilities:

Upgrade and maintenance of PC hardware and desktop software for 100 users.
Imaging with Symantec GhostCast Server. Win XP, Win 2000, Win NT and Win 98. HP 3000 server backups and media archives using ArcServe Manager.
PC and Server hardware upgrades.
Administrative tools on NT 4 Server to perform new user set-ups such as Mailboxes and Groups through MS Exchange 5.5. Printer setup.
Managed user request via Nomara Footprints ticketing system.

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Help Desk Administrator Resume

Pleasanton, CA

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