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Helpdesk Analyst / I.t. Specialist Resume

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Newark, OH

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SUMMARY:

  • Central Ohio Technical College graduate offering a strong academic background in IT and Business combined with excellent experience as a helpdesk technician.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools, and testing methodologies.
  • Implemented all training and trouble shooting for the Electronic Health Record Software, and performed mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to staff. Installed software, activated and maintained wireless devices for current and new employees as well as provided all necessary training to new staff.
  • Supervised an all men’s drug and alcohol facility.
  • Completed daily intakes as well as data entry.
  • Ensured the facility was secure at all times and that all staff were properly trained with technical devices, computer software, and as in compliance with HIPPA regulations.
  • Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maximized profitability by ensuring portion control; monitoring accuracy of charges.
  • Maximized profitability by ensuring portion control; monitoring accuracy of charges.

TECHNICAL SKILLS:

Software: MS Word, MS Office, MS Access, MS Excel, CareLogic Enterprises, Active Directory

IT EXPERIENCE:

Confidential, Newark, OH

Helpdesk Analyst / I.T. Specialist

Responsibilities:

  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
  • Assists in new hire training, with software and hardware provided.
  • Answered user inquiries regarding computer software or hardware operations to resolve problems, responded to and resolves IT issues interfering with staff’s ability to complete their job tasks.
  • Investigated and resolved IT issues interfering with staff’s ability to complete their job tasks, and documented network support activities.
  • Provided back up to the Network Administrator.
  • Troubleshooting hardware problems, i.e. desktop, laptop and phone systems.
  • Activated and troubleshoots all wireless devices.
  • Developed expertise with the organization’s software, including operating systems, Microsoft Office applications, and the organization’s Electronic Client Record ECR .
  • Updated, installed and maintained the organization’s software applications and ECR.
  • Maintained a functioning data backup system for all critical organization data.

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