IT Field Support Analyst Resume

SUMMARY:

Results - driven and Client-focused IT Professional with more than 15 years of experiences
Ability to resolve complex technical errors related to desktop, servers and web platforms with ensured customer satisfaction
Excellent problemsolving and analytical skills
Able to work independently or in agroup with minimal supervision
Excellent verbal and written communication skills

EMPLOYMENT HISTORY:

IT Field Support Analyst

Confidential

Responsibilities:

Providing tier II & III support for PC software and hardware, Network Printers, Microsoft Office package, Windows 10, Active Directories (On Premise and Azure), MS Exchange, Windows Servers, PC configurations, Audio Visuals for meeting using Crestron, Solstice, Skype for business, Zoom, MS Team and all other IT needs for the internal staffs and patrons.
Working closely with the network/infrastructure team to troubleshoot network switches for endpoint devices and WLAN access points.
Administering and providing support for Solstice Cloud and SDS for Audio Visual Meeting Rooms
Administering and providing support for Userful, a visual networking platform which virtualizes an organization’s entire visual front-end enabling the delivery of Anything-as-a-Service
Trained the group of 4 IT Technicians for high performances
Developed appropriate technical solutionsby consulting with the management

Systems Analyst and Microsoft SharePoint Site Admin

Confidential

Responsibilities:

Worked with upgrading, software patching and troubleshooting of downstream retail operations
Assisted with implementation and rollout for new hardware and software upgrade projects
Provided technical assistance to troubleshoot, diagnose and implement solutions for any software, hardware, and network related inquires made to the Technical Support Desk
Upgraded Windows XPto Windows 7 for500 retail locations
Managed and configuredActive DirectoryandMicrosoft Exchangeuseraccounts.
Provided technical assistance fortill/back office/printer/scanner/pin padanddriver issues
Traveled tonew retaillocation to set up new computers, software, network devices and peripherals
Designed andMigratedSharePoint 2010team site toSharePoint 2013successfully
Designed, documented and implemented ECM solutions based on user specifications and business requirements
Managed the permissions, groups and access to the SharePoint site
Provided training on the use of SharePoint to the department staffs
Created andmaintained System Documentation
Performed quality assurance for training materials
Installed as well as maintained plugins,features, web parts, templates and custom software

Information Systems Analyst

Confidential

Responsibilities:

Provided tier II support to30000web hostingand to250 dedicated and virtual serverclients by working in thestate-of-the-art data center
Performed Troubleshoot forIIS,Apache,DNSandSMTP
ConfiguredWebHostingaccount,E-mailandFTPfor domain users
Wrote Knowledge basetechnicalarticles for web hostinganddomain control panels(cPanel/Plesk/WHM).
Trained the group of 8 people for high performances
Consulted with the management to develop appropriate technical solutions
Researched and managed web site and content managementprojectsuccessfully

Technical Sales Representative

Confidential

Responsibilities:

Maintained communication equipment by troubleshooting, reporting, and tracking problems
Updated job knowledge by studying new product descriptions; participating in educational opportunities
Accomplished department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Technical Support Specialist

Confidential

Responsibilities:

Provided first-levelsupport and resolution to all users regarding hardware, software and networking issues
Installed all security patches, windows updates and OS updates to workstations