Operations Technician Resume

SUMMARY:

Superior customer service and marketing background. Excellent professional phone demeanor. Clerical skills including use of various office equipment, typing documents, light accounting, calendaring, and scheduling.

SKILLS:

Advanced knowledge of: Microsoft Applications, Google products, Ciena Optical equipment, Infinera equipment, Cisco Optical equipment and routers, Juniper routers, Alcatel routers, Arista routers, Dictaphone System, Visio, NetformX DesignExpert, and GIS.

EXPERIENCE:

Operations Technician

Confidential

Responsibilities:

Team lead to a 24/7 network operations team that is responsible for maintaining long - haul Confidential as well as Metro private networks.
The day-to-day activities involve monitoring, troubleshooting and resolving Layer 1 issues, such as fiber outages and hardware failures across the optical network.
Experienced in working with optical transport equipment by Ciena (6500, WaveServer), Infinera, Cisco Optical equipment and routers, as well as Arista and Juniper routers.
As a team lead, my responsibilities include training new team members, participating in process improvement meetings, reviewing, and auditing the ongoing cases.

Operations Technician

Confidential

Responsibilities:

Part of a team that maintains the Confidential, Sonet and Metro networks for private companies.
The team works directly with vendors and providers on troubleshooting Layer 1 connectivity including OCn, ROADM topology.
Working with a multitude of transport equipment in the networks like the Infinera DTNX, Infinera DNA, Cisco Cerents 15454, and Ciena platforms from 6500 to Waveservers Classics and WaveserverAi, also worked in Cisco, Juniper, Arista routers.
Other functions included monitoring alarm systems and notifying via email or phone of an issue.
Opening tickets in Remedy/OpsConsole to track the steps taken to restore the customer’s service.
Worked with fiber techs in the field on card replacements, troubleshooting and vendor course of action for restorations.

ETAC Operations Technician

Confidential

Responsibilities:

My role within the Confidential ETAC team (Ethernet/optical Technical Assistance Center), was a team member who was responsible for the isolation and repair of both Ethernet and optical circuits around the world.
Extensive knowledge in Layer 1 of the OSI Model is troubleshooting various topologies ranging from Confidential to OCn, ROADM, and SDH. This allows me to isolate and repair critical customer circuits.
Another responsibility is assisting with troubleshooting IP Networking issues; my knowledge base includes Alcatel, Juniper, and Cisco routers in which I provide repair support from layers 1-3.

NDC Operations Technician

Confidential

Responsibilities:

National Access Center’s (NAC) proactive customer support model for addressing trouble tickets and issues while enhancing the overall customer experience.
NDC Operation techs are responsible for partnering with other work group technicians and internal Confidential departments to provide the customer with timely status and follow up for repair tickets.
Worked with outside techs on trouble shooting DS1, and DS3 by testing and isolating for repair. Actively engaged in complex issues that have management visibility that required immediate attention to details for repair and escalations. Been readily available to assist with escalations, assisted with training techs and was available when there is a need for coverage.

NDC Coordinator

Confidential

Responsibilities:

National Access Center’s (NAC) proactive customer support model for addressing trouble tickets and issues while enhancing the overall customer experience.
NDC Operation techs are responsible for partnering with other work group technicians and internal Confidential departments to provide the customer with timely status and follow up for repair tickets.
Worked with outside techs on trouble shooting DS1, and DS3 by testing and isolating for repair.
Actively engaged in complex issues that have management visibility that required immediate attention to details for repair and escalations.
Been readily available to assist with escalations, assisted with training techs and was available when there is a need for coverage.

Project Administrator

Confidential

Responsibilities:

Utilizes info about potential customers and develop network designs based on existing templates.
Designs include information from multiple sources including GIS software and Pipeline quoting system.
Once the portfolio was completed it was sent to the sales team so that they can present to the customer that was interested in allowing Level3 be their fiber provider.

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