IT Asset Coordinator/Helpdesk Technician Resume San Jose, CA - Hire IT People

SUMMARY

Motivated IT support technician seeking a position in dynamic, growth - orientated company. Wif ability to handle complex technical and network related issue.
Experience working under pressure wif diverse groups, attention to details, reliable, juggle multiple priority task, and a team player. Ability to work independently, learn new skills, and keep up wif rapid changes in IT to further and broaden my career.

TECHNICAL SKILLS

Platforms: Windows XP, Vista, Windows 10/8/7, Mac OS

Networking: DHCP, Static IP, TCP, LAN/WAN, HTTP, VoIP, Switch, Palo Alto VPN, WirelessRouters, Hubs

Hardware: PCs, Macs, desktops, laptops, Printers, Scanners, Copiers Smartphones, PDAs

Motherboards, CPUs, Power Supplies, monitors, Adapter cards, Hard drives, Optical drive (CD-ROM, DVD, DVR), wireless cards, RAP token:

Applications: Service Now, MacAfee Antivirus, Symantec Endpoint Protection, Box, Crash Plan, Microsoft Office 365, 2016, 2013, Cisco Jabber, WebEx, Google Doc

PROFESSIONAL EXPERIENCE

IT Asset Coordinator/Helpdesk Technician

Confidential, San Jose, CA

Responsibilities:

Responsible for the procurement of IT, management of IT asset database, tracking, and maintaining accurate inventory records and reorders IT related materials and products.
Assist tracking and management for all IT related asset; maintain asset records and input asset containing information to CMDB (Service Now).
Receive IT equipment delivered to Information Services, including logging received equipment, storing it securely, conducting periodic inventories and logging distribution.
Removal and installation of IT system and peripheral for e-waste or repurpose for use.
Provision and setup deployment for new hire’s laptops and Cisco IP phones.
Setup Remote Access Point (RAP) tokens for all remote users.
Provide 1st/2nd level IT support to all Western Digital employees and contractors wif any IT related issues.
Insured customer satisfaction while advising on preventative maintenance and configurations.

IT Helpdesk Technician

Confidential, Milpitas, CA

Responsibilities:

Provisioned and deployed Dell w/Windows 10; Mac w/Sierra and High Sierra.
Provided hardware, software upgrade support; troubleshoot install any IT related issues.
Worked wif varies of vendor for dispatch on site repair on system hardware fixing.
Configured and setup Cisco IP Phone and Remote Access Point (Aruba RAP).
Installed, repaired, and maintained multi-vendor printer HP, XEROX, and Canon.
Deployed and setup IT office equipment for new hires; collect, store, and update inventory for all IT equipment’s for departing employees to designate IT storage.
Removal and installation of IT system and peripheral for e-waste or repurpose for use.
Provided IT support to end-user wif conference call in reserved rooms.
Performed additional task such as bi-weekly inventory, reimage systems, and any duties assign.

iMAC Technical II

Confidential, Fremont, CA

Responsibilities:

Provided technical and administrator support to varies of clients on and off site.
Maintained, install, upgrade, and troubleshoot servers and devices on variety OS.
Re-imaged & deployed computer systems; configure & troubleshoot iDRAC, iLO
Patched Ethernet cables, run fiber cable, and mount device through varies data centers.
Assembled multi-media sound system, NewTek products such as VS-100, mini.
Stressed test motherboard, memory, graphic card, and hardware.
Installed Windows 8.1 and NewTek sound and video software

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It Asset Coordinator/helpdesk Technician Resume

San Jose, CA

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