SUMMARY:

My objective is to obtain a position in the field of Computer Information Systems working for a small, medium, or large company where I can contribute to the company while maximizing and expanding my skills in information technology. The skills and techniques I bring from my academics and previous jobs will help me in pursuing my career goals but also my eagerness to learn more will help me to become well - rounded in the field of Computer Information Systems which will be beneficial to the company and myself.

SKILL:

Operating Systems: Windows 7/8/10, Server 2008 R2. UNIX/Linux knowledge and basic experience

Networking: Network Drive Mapping, Replacing and configuring Cisco routers and switches, and trunk groups. Familiar with network routing and switching protocols MPLS, OSPF, EIGRP, STP, BGP, VLAN, ATM, X.25, ISDN, OSI model, NAT/PAT, Frame Relay, VPN, DNS, DHCP, TCP/IP, IPv4 subnetting, IPv6 experience. ISUP and SIP messaging experience. Worked with MSC, SR, SBC, VoLTE/ViLTE call flows/elements. CDMA, 2G, EvDO, 3G, 4GLTE telecom technologies experience. Lucent, Nortel, Compaq HLR, VLR, Motorola databases.

Network Security/Performance: Bitlocker, SSL, IPSEC, Access Control Lists, SNMP, QoS.

Applications: Office 365 Suite, Active Directory Services, Norton Ghost, Visio, Outlook, Access, SS7, IrisView, Wireshark packet analyzer, CEM, NetGeoX, Real Time Tool, BMC Remedy, Netscout, Putty, Agilent and SANE.

EXPERIENCE:

Network Specialsit

Confidential

Responsibilities:

• Providing front line technical support for pc workstations to local and remote staff dealing with hardware, software, and connectivity to Texas HHSC network.
• Install, monitor, and maintain hardware providing LAN services and assisting in support of WAN equipment and services at HHSC locations in the Dallas-Fort Worth Metroplex.
• Diagnosed and troubleshoot user's VPN issues while working remote/teleworking.
• Communicate and work with teammates and various departments to address and see to completion of HHSC user's workstation and network related issues.

IT Field Service Technician

Confidential

Responsibilities:

• Providing break/fix support for users in a Windows 7 and 10 environment which includes installing, diagnosing, repairing, maintaining and upgrading all laptop and/or desktop hardware and software to ensure optimal workstation performance. users to become familiar with new software and/or hardware equipment.
• Network Drive Mapping, network printer setup and installation, setting up and troubleshooting LAN, wireless and VPN network connectivity issues. Installing and troubleshooting multi-fiber optic connector cables on network switches.
• Update IT hardware equipment to the company's IT asset management database.
• Responds to escalated tickets from Helpdesk using ticketing system and escalate tickets to the correct department and/or management when necessary.
• Collaborate with various departments and team members on resolving user specific issues and seeing resolution to completion.
• Assist and contribute to departmental and company-wide technological projects under IT management direction.
• Perform various duties and special projects as assigned by IT management.

DESKTOP SUPPORT

Confidential

Responsibilities:

• Windows 7 and 10 workstation support with support of Windows user account setup and troubleshooting for doctor private practice.
• Removing/Installing and setup of hard drives, RAM, monitors, peripherals, tablets and mobile devices.
• Network Drive Mapping, Network and local printer setup, installation and configuration of doctor and employees.
• Windows OS migration, setup, installation, and relocating of user workstations.

NETWORK TECHNICIAN

Confidential

Responsibilities:

• Required to understand architecture of LAN, WAN, and wireless voice and data networks.
• Address and resolved impairments in data and voice traffic by reading and analyzing SIP messaging, transport services, network hardware & software faults, translations, and voice and data network elements i.e. Ericsson, Alcatel-Lucent routers, Ethernet telecom elements.
• Driving troubles to resolution by engaging internal and external resources; interfacing with vendors to ensure that defects in software and hardware are corrected at the point of manufacture; use QoS methods for resolving network related issues.
• Able to understand Wireshark packet captures, IrisView and SS7 traces when interfacing with internal departments.
• Experience with CDMA, 3G, 4GLTE, and VoLTE technologies and devices that work on these networks.
• Used Putty software to run basic troubleshooting/testing commands on CISCO routers and switches.

IT TECHNICIAN

Confidential

Responsibilities:

• Setup and installed HP workstations, HP commercial printers, installation of Bitlocker.
• Installation and upgrade of Windows 7 workstations bank project, UPS, printers and peripherals.
• Ensured optimal computer system and workstation performance.
• Kept a running inventory of new and legacy hardware equipment.
• Worked with bank manager to coordinate most efficient schedule to perform IT migration.

SERVICE DESK SUPPORT Technician

Confidential, Omaha, NE

Responsibilities:

• Provided first level technical support for end-users via phone, remote, email, or face to face.
• Software and hardware installation and troubleshooting for computers, local and network printers.
• Desktop Imaging, break/fix, network drive mapping, using remote desktop, Office support.
• Kept a running inventory of new and legacy hardware and software equipment for each department.
• Worked on general and special migration IT projects for a variety of departments.
• Assisted with Windows 7 companywide migration project and conference room upgrades and setup of laptops and projectors.

Help Desk

Confidential, Omaha, NE

Responsibilities:

• Setup, installed, and troubleshoot Windows 7 software on PCs, laptops, and printers.
• Created and managed user accounts, GPOs, OUs, and privilege limitations in Active Directory.
• Setup virtual servers using VMware vSphere & Microsoft Virtual PC.