SKILL:

• Microsoft Office
• Epic
• Microsoft Windows Server
• Windows
• Exchange Server
• Help Desk
• System Administration
• Active Directory
• Network Administration
• Printers

PROFESSIONAL EXPERIENCE:

Service Desk Analyst

Confidential - Cincinnati, OH

Responsibilities:

• Short-term contract position supporting hospital and doctor office IT hardware and software.
• Provided troubleshooting for PC's, scanners, printer, and MFD's.
• Provided support for clinical applications including Epic and PAC's. Created and updated helpdesk documentation for future use.

Network and Computer Systems Administrator

Confidential - Cincinnati, OH

Responsibilities:

• Handled day to day operations for 200+ users, including corporate employees and managers, doctors, counselors, and office coordinators by way of Zendesk tickets, emails, and phone calls.
• Monitored and maintained local wireless and wide-area networks for over 75 offices across 7 states.
• Administered network and email accounts in GPanel for company Google environment.
• Configured and maintained EClinicalWorks electronic medical records system, as well as created and maintained user accounts.
• Installed, setup, and supported issues with software including Microsoft Office 365, Google apps, remote access, phone, video conferencing, IM, and other user specific applications.
• Imaged, configured, and resolved issues related to Chromebooks, Macs and IPads, laptops and tablets, Android and IPhones, printers, and routers.
• Created and regularly maintained documentation in accordance with HIPAA Security Rule compliance.
• Improved department efficiency by establishing and improving procedures and created documentation accordingly.
• Collaborative involvement in new EMR rollout, including data migration and documentation. Maintained current asset list.
• Insight Global Hebron, KY

System Administrator

Confidential - Hebron, OH

Responsibilities:

• Provided support for 3000+ office and warehouse employees.
• Monitored and performed routine checks on all systems involved in package handling and sorting, resolving issues within established timeframes.
• Did data center server checks and tape backups.
• Imaged, configured, and upgraded laptops and desktops, installing department specific applications.
• Performed equipment refreshes for outdated equipment, scheduling with users to migrate data and ensure proper configuration of new equipment.
• Maintained office network and troubleshot user connectivity issues.
• Created and documentation for interdepartmental and end - users.

Senior Technical Support Specialist

Confidential - Covington, KY

Responsibilities:

• Served as helpdesk problem escalation and worked with system administrators with more complex issues and projects.
• Available 24x7x365 for after hour calls from clients.
• Operated in a team of 7 employees with a "nothing out of scope" attitude, serving clients with managed hosted environments, cloud storage, LAN management and services including email and website hosting as well LAN setup consultation and technical support.
• With customers including small to medium - sized companies, client proficiency ranged from neophytes to agents of a customer IT department.
• Daily experience with client environments hosted on servers running Windows Server R2.
• Related server types included terminal or Citrix session, application, file, print, domain controllerExchange, and SQ in a virtualized environment.
• Installed ESET antivirus on local machines and provided collective administration and configuration via ESET Server.
• Created user accounts in AD, mailboxes in Exchange, Lync accounts.
• Utilized AD to create and assign security groups for logon security rights, drive assignment, and application permissions.
• Researched, troubleshot, and remedied any issues related to server, software, or network operation.
• Configured and maintained local and network printers, and installed ThinPrint, EasyPrint, UniPrint, and TSPrint clients for session printing.
• Setup MS Remote Desktop or Citrix XenApp for client connectivity to hosted environment.
• Used remote tools such as TeamViewer, LogMeIn, via remote connect to local server, and SimpleHelp for client LAN issues.
• Troubleshot issues with LAN application such as Microsoft Office, Quickbooks, and client proprietary applications.
• Resolved client network and host connectivity issues.
• Collaborated with vendors for third party applications.
• Applied security patches and updates
• Routinely checked server performance and logs to suggest RAM increase, core additions, adding additional terminal servers, etc. to ensure optimal performance.
• Performed regular maintenance such as removing retired applications, free up software licenses, ensuring latest application versions and builds, temporary folder and file cleanup to proactively avoid performance issues.
• Email routing and delivery problem solving, spam blocking, whitelisting, blacklisting, etc. through Ironport email appliance.
• Monitored server and network performance with PRTG Network Monitor as well as monitored email for server alerts.
• Changed DNS settings, configured accounts for website hosting clients.
• Served as remote hands for collocation clients.
• Created noledge base documentation and SOP's for helpdesk.
• Trained Helpdesk Specialists.
• Maintained documentation for SOP security compliance .
• Created and made changes to email accounts on Linux server for some clients.
• Performed daily data center check and changed tape backups.
• Pulled office and data center security logs weekly and checked for inconsistencies or anything of concern.
• Worked with accounting to ensure dat all software licenses remained active.
• Researched regularly for new software and tools to increase efficiency and production.
• Tablet and smartphone email setup and troubleshooting, remote access configuration, or any other issue.

LAN Coordinator

Confidential - Blue Ash, OH

Responsibilities:

• Provided IT support for office and plant machine PC's.
• Imaged machines using SCCM.
• Configured and implemented badge security system and configured security cameras. Administered VOIP phones, making extension moves, name changes, and resetting voicemail as necessary.
• Created and removed user accounts in AD.
• Supported users with Office 2013 applications.
• Performed regular server checks to ensure performance.
• Assisted with patches and software upgrades to Windows and phone servers.
• Patched in network connections on patch panel as needed.
• Analyzed office printing and scanning needs and made equipment changes for increased efficiency. Cleaned up and maintained asset management, ensured compliance with software licenses and ordered equipment as necessary.
• Organized department shares in a structured manner and assigned folder permissions for information security.