Objective

A position using my writing, organization, planning, diagnostic, and personal relationship skills.

Summary

• More than 20 years of technical-writing experience in the computer field:
• Customer and service manuals
• Technical-reference and API manuals
• Architectural manuals
• Installation and option booklets
• Three years in the aviation industry as:
• Technical writer for company Safety and Security manuals
• Editor and compliance reviewer regulatory and company policy/procedures
• Researcher for regulations and guidance
• Safety analyst
• Safety auditor ISO Lead Auditor training
• Quick learner adapts easily to new software tools
• Comfortable working with teams, or working alone

Work History

Confidential

• Work with the architect and programmers to develop a programmer reference for a proprietary compiler, which is based on relational-algebra concepts, used to produce database applications working with large scale databases.
• Run test programs to verify the technical description is complete and correct.
• Monitor compiler development to ensure technical reference was always current.
• Work with developers to produce an API reference manual to be used by outside developers who produce client-side applications that interface with Company web services using XML/WSDL standards.
• Monitor the state of the WSDL for changes. Update the reference manual accordingly and maintain a change history.

Confidential

• Work with Senior Business Manager to develop and document Business Practices and Standard Operating Procedures for the Information Technology Operations and Facilities and Security departments
• Work with engineers, developers, and technicians to produce technical reference information on the operation and design of network and communications infrastructures and component interfaces.
• Develop diagnostic documents that guide Help Desk personnel in:
• Identifying the most probable cause of a system alert
• Determining the next level of escalation
• Gathering additional diagnostic information to forward to the next level
• And in some case, correcting the situation immediately, limiting any interrupts to customer services.
• Use Word and Visio to create documents, online forms, network diagrams, and business flow charts.
• Provide feedback to technical teammates on usability issues.

Confidential

• Work with developers to produce technical and user documents for database and application tools.
• Used application interface, source code, and interviews with developers to create technical documents of the application program interface.
• Used generated technical reference information to create user-level documents, hard copy and HTML-based Help.
• Provided feedback to development team on usability issues.

Confidential

• Work with the Directors to ensure Company's compliance with Federal regulations and Company policies.
• As part of a technical-writing team, develop a set of manuals that document the Company's compliance with Federal Regulations and guidance:
• Work with content experts to develop content for Company manuals that define the operation, regulation, and procedures for the air carrier and each of its employees
• Perform editor reviews of manuals for grammatical errors and style inconsistencies
• As safety analyst,
• Examine incident and safety reports from crews and maintain records for all issues then generate reports to Directors and President
• Perform audits of company operational areas to ensure that procedures and controls are being performed properly and that process measurements meet company-defined parameters
• Review manuals for compliance with regulations and adherence to company policies and procedures
• Research Code of Federal Regulations and other regulatory mandates on aviation, security, and hazardous materials to ensure company procedures and policies comply with the regulations
• Develop comprehensive information packages that contain all of the regulations and guidance for specific topics, such as aviation security, hazardous material handling, and domestic reduced vertical-space minimums RVSM
• Using research information, assist content experts to develop Company training programs and presentations

Confidential

• Company provides documentation support for hardware and software development companies. This support involved several tasks relating to the development of the documentation:
• Developing a publication plan to schedule and monitor publication deliverables to ensure product deadlines are met
• Developing a content plan that matches content to the desired audience/user groups
• Researching source information, writing the text, and developing artwork to create the content, following the defined content and schedule guidelines
• Testing the information by editing the text for grammar and layout and testing the content for usability and correctness.
• Contracted with Siemens in Boca Raton
• Update product-specifications documents to include information on new and corrected interfaces. Work with developers to gather new information. Worked directly with testing to verify the procedures and descriptions were complete and correct.
• The product consisted of hardware and software to create a network system for integrating telecommunications with cable TV. The application interface required the user to work on Windows and Solaris platforms.
• Contracted with Trendium in Ft. Lauderdale
• Create user's guide, administrator's guides, and technical references for in-house and client side users. Use the product, its product specifications, and information collected in interviews with developers to develop the documents.
• Develop an HTML-based Help system. Client-developed applications allow their users to view and monitor network performance from their specific station, which could be running Solaris, Linux, and Windows-based platforms. Creating the Help system in HTML allows the Help to support these multiple platforms.
• Contracted with OmniCluster Technology in Boca Raton
• Create a set of hardware and software manuals supporting two adapters. The hardware manuals described adapter concepts, provided procedures for installing, configuring and troubleshooting, as well as providing specifications and parts. The software manual described the procedures for installing and configuring the operating system running on the adapters.
• The hardware product is a computer-in-a-slot adapter. Two adapters, installed in a single host computer, can control two autonomous networks. The operating system and applications on each adapter run independent of the host system and other adapters in the system.
• Contracted with ILS Technology in Boca Raton
• Create installation and configuration manuals for network application using FrameMaker. The application runs on multiple operating systems: Windows NT/2000, AIX, and Linux.
• Convert BookMaster documents to FrameMaker documents.
• Develop Company FrameMaker templates.
• Contracted with RadiSys Corporation in Boca Raton
• Develop user and service manuals for network adapters and specialized systems using desktop publisher and drawing tools.
• Convert manuals to on-line books to HTML and PDF presentations.
• Generate flowcharts using Visio and integrate the charts into the manuals.
• Develop company FrameMaker styles and templates.
• Contracted with IBM Corporation in Boca Raton
• Develop user, service, and technical publications for industrial computers and network adapters.
• Create drawings and artwork for publications from engineering drawings.
• Convert printed books to on-line books using HTML and PDF presentations.
• Develop FrameMaker and WordPro templates.
• Develop method for translating graphics from VM system to PC-based system.