SUMMARY

• IT professional with 15+ years in an education environment and a strong background in networking, hardware, software support and training.
• Managed District IT staff in Monroe School District for 3 years.
• Deployed new equipment, pushed applications and images, manage assets through SCCM.
• Used SCCM to manage anti - virus protection, support software and hardware via remote access, phone, email and deskside.
• Win 7 & 10 migrations from XP to Win 7 and Win 7 to Win 10, including imaging of systems
• Network Support - Troubleshot switch and WAP connectivity issues.
• Managed Windows Network for Monroe School District for 3 years.
• Deployed new Switches and servers, both virtual and physical for Monroe School District
• Performed duties of School District Technology Coordinator for Monroe for 3 years
• Designed and built computer labs for multiple school districts

TECHNICAL SKILLS

Hardware: PC, Mac, Dell Servers, Printers, RMA processes, Tape Drives, Wyse Thin Clients, Dell, Lenovo, HP laptops, VOIP phones.

Operating Systems: Windows 9x, 2000, XP, Win 7, Win 8, Win 10, Server 2003, 2008, 2012, OS X, Novell, DOS.

Networking: HP Switches, Netware-Zen Works, TCP/IP, Active Directory, WDS, WSUS, SCCM, InTune, Wiring cabinets, Network Administrator, Switch management and replacement, iBoss Web filter, Backup Exec 2012, VMware Workstation, VM VSphere Hypervisor 5.0, 5.5, Nagios, IP Address database management, Cisco AnyConnect VPN, Cisco WebEx, Cisco Jabber, Citrix, Maintain Network design and layout documentation, MFA, ITIL knowledge, Kaseya VSA Remote Network Management, TeamViewer, ZOHO Assist, SolarWinds Dameware.

Productivity Software: MS Office 97, 2003, 2007, 2013, 2016, Office 365, WordPerfect, Visio, Outlook, Lotus Notes, Trend Micro AV, Avast AV, System Center Endpoint Protection, Sunflower Asset Tracking, MDM Software, Mobile Iron, CCH Accounting, Skype for Business, Lync.

PROFESSIONAL EXPERIENCE

Confidential, Ft. Worth TX

Post Breach Remediation Technician

Responsibilities:

• Performed forensic imaging on multiple computers and laptops.
• Prepare and image approximately 2500 computers for a Hospital.
• Replace hard drives and remove memory and hard drives from about 800 computers.

Confidential, Portland

IT Helpdesk Specialist III

Responsibilities:

• Supported 120 Employees for computer, network, and phone usage through phone, remote and in person interactions.
• Administrator for Office 365, CCH Accounting applications, WebEx, and Cisco phone system.
• Performed switch and UPS replacements.
• Windows account management.
• Built images using True Image and imaged all new laptops.
• Performed new employee trainings.
• Implemented project to recover and insert BitLocker keys for laptops and inserted into Active Directory.

Confidential, Portland

Windows 10 Refresh Coordinator

Responsibilities:

• Scheduled and coordinated 4-6 technicians performing computer refreshes and pick-ups across multiple locations.
• Analyzed and extrapolated data from various sources to generate candidates for computer and Warranty refreshes.
• Contacted and communicated with employee clients through email, Skype and phone.
• Conducted daily “touch” meetings with 16-20 employees.
• Used Co-Sy-Ma and shopIT to verify and record requests for work.

Confidential, Keizer OR

Field Support Technician

Responsibilities:

• Responsible for IT support for Salem and Eugene Districts. Laptops are Dell and Panasonic Toughbooks.
• Support types include deskside, remote and phone. Dameware used as remote-control software.
• Asset Management responsible for maintaining asset tracking.
• Performing Win 10 equipment replacements.
• Worksites include substations, district offices, and vehicles.

Confidential, Portland OR

Desktop Support

Responsibilities:

• Worked on a team of 3 desktop support for approximately 500 employees and 15 locations.
• Deployed new equipment, push applications and manage assets through SCCM.
• Used SCCM to manage anti-virus protection, support software and hardware via remote access, phone, email and deskside.
• Ran HyperV software for daily virtual machine usage.
• Migrated MS Office 2016 to Office 365.
• Software license management.
• Setup for video conferences, asset tracking, hardware deployment, MFA management, after hours’ support. Mitel VOIP phone Support. Managed remote networks using Kaseya VSA.

Confidential, Portland OR

Desktop Support

Responsibilities:

• Dedicated tier 2 support for Financial Department for hardware and software, about 200 users.
• Performed all new equipment deployments and moves.
• Support included desktops, laptops, thin clients, mobile thin clients.
• Consulted with clients to determine hardware and software needs and justification for each.
• Used Smart Card for system and network access.
• Did initial ground work to start deploying SCCM packages Enterprise wide in a High Security work environment.
• Asset Management responsible for maintaining asset tracking.
• Coordinated with "custodians" for movement and placement of equipment.

Confidential, Hillsboro, OR

Desktop Support

Responsibilities:

• Maintained 80+ users in 4 locations across Oregon.
• Performed phone and in-person hardware and software support of sites.
• Programmed copiers and printers and backing up user profiles from 75+ hard drives.
• Handheld Support - Supported all handheld devices, including iPhones, Droid phones and iPads.
• Troubleshot installation of Mobile Iron Enterprise.
• Network Support - Troubleshot switch and WAP connectivity issues.
• Installed NAS device for backups.
• Managed VOIP phone system.

Confidential, Albany, OR

Desktop Support / Software Support/Network Technician

Responsibilities:

• Imaged and deployed multiple computer labs in various school districts using WDS and Novell Zen Works.
• Supported 6+ outlying locations for hardware and software. All support consisted of phone, remote access and personal interaction.
• Helped create and test documentation for Windows and multiple software deployments.
• Designed, built and supported computer labs for multiple school districts
• Network Support / Leadership - Configured and deployed 40+ switches to replace hubs in Greater Albany Public Schools.
• Lead tech in migrating Monroe School District from Novell to Active Directory and completed migrating from GroupWise to Exchange.
• District IT Coordinator in Monroe School District for 3 years, during which time all network infrastructure was upgraded. Managed Additional District IT staff.
• Windows Network administrator for Falls City School District for 2 1/2 years.
• Managed multiple VMware servers in Monroe, Falls City and Central Linn.
• Completed fiber and switch upgrades in Falls City.
• Finished Win 7 migrations from XP to Win 7 in Falls City and Central Linn School Districts.
• Rebuilt Network and wireless infrastructure in Central Linn.
• Managed IP and DHCP for Monroe School District for 3 years.
• Training and Software Support - Spent first year at LBL as Software Support Technician for Lebanon School District.
• Developed training materials to teach District staff various software packages, including: MS Office 2000, WordPerfect Office, NetWare and Lotus Notes.
• Repaired Access database used to manage inventory, teaching myself teh Access programming in teh process.