Independent Technical Support Resume Foster City, CA - Hire IT People

SUMMARY:

Over 22 years of professional technical support experience * Eloquent verbal and written documentation skills
Experienced at resolving stressful, time - critical problems for upper level executives and officers
Master at Systems Administration: Windows / MAC / iPhone

PROFESSIONAL EXPERIENCE:

Confidential

Independent Technical Support

Responsibilities:

Freelance computer repair on-site service for home and businesses custom built PCs or MACs Resolved tens of thousands of people resolve hardware / software problems and asset management
Emergency data backup and recovery disaster, including physical data recovery Teacher and designer of a computer class at the Small Business Administration in SF Support for people at all levels from novice users to busy upper level executives and scientists

Confidential, Foster City, CA

System Administrator

Responsibilities:

Created new base image for kiosks on both Windows 10 and the new unreleased Windows 11 Fiduciary
Responsible for making corporate purchases for technology, with high spending limit Resolve “major issue” network outage (over 100+ users), my 8th outage resolution for WWTS

Confidential, San Francisco, CA

System and Network Administrator

Responsibilities:

Polycom VoIP Mac support including Office 2016, Office 365, network printing, Jabber, Webex, Mac peripherals iPhone, iPad, setup and support including Outlook, Cisco Jabber, Mersive / Solstice / Air Media Hybrid office with mostly
Mac users but also PCs running Windows 7, 8 and 10 Resolve hardware and software problems including data and asset management
VMware and Boot Camp support and configuration on Macs, booting to Windows 10 ServiceNow Ticketing system experience to manage and respond to incidents and outages

Confidential, San Diego, CA

Laboratory / Deskside Support

Responsibilities:

Assisted a successful Federal Audit (15 minute deadlines to produce demanded information) Re-imaged, configured and deployed laptops and desktops including data migration with SCCM Supported many platforms with operating systems running Windows 7 / Mac OS X / Ubuntu Resolve hardware and software problems including data and asset management ServiceNow Ticketing system experience to manage and respond to incidents and outages
Active Directory support including resetting user passwords and creating accounts for new hires Clean Room support including “gowning up” and “pass-through” procedures for device entry / exit Captured a corporate network virus and it sent to McAfee who updated their global definitions “White Glove” service for highly intelligent scientists, researchers, and executives

Confidential, San Diego, CA

Deskside Support

Responsibilities:

Re-imaged, configured and deployed laptops and desktops for all employees, iPhone / Smart Phone Upgraded systems from XP to Windows 7 and Office 2000 and 2003 to Office 2010 Active Directory support including resetting user passwords and creating accounts for new hires

Confidential

Deskside Support / System Administrator

Responsibilities:

Re-imaged, configured and deployed laptops and supported over 1500 people in 8 offices Tier 1 phone / remote control, Tier 2 desktop system administration, Tier 3 network administration
Active Directory support including resetting user passwords and creating accounts for new hires Installation and configuration of MS Office and Adobe software suites Asset Management including Deployment, Recovery / Coordinated with Dell and Recycling Center Data Migration
Backup and Recovery from the old computer to the network server mapped drives Supported 2000 / XP / MAC / Office and OS drivers, Blackberry, iPhone Support, setup and configuration of TCP/IP networking, servers and LAN cabling and wireless

Confidential

Government System Administrator

Responsibilities:

Tier 1 (phone / remote control) and Tier 2 (desktop support / system administration) Copied data from old computer and imported into new laptop and Blackberry
Smart Phone Responsible for the support of hardware, OS and software upgrades and maintenance

Confidential

Quality Assurance Tester

Responsibilities:

Software product tester for beta versions of the game to catch errors before the release date Troubleshoot and report software errors and diagnose severity of impact to release date
Re-imaged desktops using GHOST for testing and diagnostics of latest beta version of software Built computers for performance using custom SCCM images