Desktop Support Resume Scottsdale, AZ - Hire IT People

TECHNICAL SKILLS

Operating Systems: Windows (7, 8, 10, 11, Server 2012 & 2016), Mac OS X, Linux/UNIX, Android OS, iOS

Languages: C#, VBA, UNIX Shell Scripting bash, sh, Windows Scripting Batch Files, PowerShell

Web: HTML 5, CSS, TCP/IP, OSI Model, RIP, Microsoft Exchange Server

Database: Microsoft SQL Server, MS Access

IDEs/Tools: Visual Studio, Android SDK, Eclipse (Java), VMWare, Citrix

Systems Management: Microsoft System Center Configuration Manager (SCCM), Active Directory, Remote Desktop Connection, Remote Control Viewer, DameWare, GoToAssist, JIRA, BugZilla, BMC Remedy, HP Service Manager, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Desktop Support

Responsibilities:

Install and configure computer hardware
Troubleshoot and resolve all technical issues related to installation of desktop and laptop systems
Generate, troubleshoot, and resolve tickets from phone, email, and in - person
Install and configure computer hardware, operating systems, and applications
Analyze and resolve technical issues including system crashes, slow-downs, and data recoveries
Identify and correct operational issues in client computer systems and suggest appropriate solutions

Confidential, Casa Grande, AZ

Line Cook

Responsibilities:

Preparing food for service (e.g. chopping vegetables, butchering meat, or preparing sauces) using flattop grill and fryers (no sautee)
Cooking menu items in cooperation wif teh rest of teh kitchen staff
Setting up and stocking stations wif all necessary cooking utensils, ingredients, and supplies
Cleaning and closing following all nightly procedures

Confidential, Scottsdale, AZ

Service Desk Technician

Responsibilities:

Administer and maintain a network of over 260,000 Active Directory users
Support Active Directory administration to generate new employees’ domain logins and management
Manage all incident and problem ticketing through HP Service Manager. Escalate tickets to proper Development/Sys. Admin teams
Generate, troubleshoot, and resolve tickets from phone and email
Configure Outlook clients and assist wif teh Exchange server migration
Configure and administer VPN using Cisco AnyConnect, Symantec VIP, and VeriSign systems
Remotely administer advanced networked printer configurations such as HP, Ricoh, Brother, etc.
Utilize Microsoft System Center Configuration Manager to administer or deploy any and all Windows applications and updates

Confidential, Scottsdale, AZ

Desktop Technician

Responsibilities:

Install and configure computer hardware
Troubleshoot and resolve all technical issues related to installation of desktop and laptop systems
Computer and phone infrastructure moves

Confidential, Scottsdale, AZ

Mobile Device Specialist

Responsibilities:

Receive, inventory, and ship all tablets, netbooks, and electronic devices
Root, configure, activate, and perform quality checks upon all clinical devices under FDA specifications
Manage and maintain an AT&T APN portal for remote device tracking and management
Improve existing configuration processes by revising, testing, and documenting new best practices; resulting in a net reduction of as much as 20% in software installation time while also improving teh overall customer experience

Confidential, Phoenix, AZ

Technical Support Representative

Responsibilities:

Install and configure computer hardware, operating systems, and applications
Analyze and resolve technical issues including system crashes, slow-downs, and data recoveries
Identify and correct operational issues in client computer systems and suggest appropriate solutions
Maintain website content and web hosting server management

Confidential, Phoenix, AZ

Sales Associate

Responsibilities:

Assist customers at teh point of sale wif packaging and shipping needs
Track, ensure, and notify customers dat their shipments has arrived at their intended destinations
Assist customers wif printing, copying, and various graphic/document design

We provide IT Staff Augmentation Services!

Desktop Support Resume

Scottsdale, AZ

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