Help desk Technician Resume Silver Spring, Maryland - Hire IT People

PROFESSIONAL SUMMARY:

Successfully managed networks and assisted IT users in a help - desk capacity.
Conducted several web-development projects and helped revamp IT assignments on short-term projects.
I illustrated a proven leadership in an autonomous capacity, supporting entire software network.
Assist corporate clients and contractors on LAN technologies, Internet, Intranet, and Ethernet system use.
I have a good understanding of network cabling using twisted pair (Cat6), coax, and fiber cables among others.
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Able to work well within a team.
Attention to detail.
Logical thinking.
Expert knowledge in how operating systems and software works.
Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
The ability to prioritize your workload.
The capacity to clearly explain a technical problem to a customer/colleague.
Outstanding listening and questioning skills.
Proficient in world, Excel, PowerPoint, Exchange
Good understanding of Active Directory Domain Services which permit;
Centralized resources and security administration
Single logon for access to global resources
Simplified resource location

CAREER EXPERIENCES:

Help desk Technician

Confidential, Silver Spring, Maryland

Responsibilities:

Liaison between the network administrator and technicians, helping to complete task assignment, solve network challenges, e.g. hardware and security programs, while resolving customer issues and assisting with on-site business contract relations.
Install, configure, and troubleshoot with Window Operating Systems.
Configure servers and create networks for computers, printers, and scanners.
Perform administrator duties on the MS Active Directory Domain.
Experience with remote desktop applications and help desk software.
More often in charge of junior staff members.
Design web sites for customer needs, using open-source applications, such as WordPress, Joomla.

Help desk Technician

Confidential

Responsibilities:

Technical assistance with computer hardware and software
Volunteer in the IT department from
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone, in person, or electronically
Log bugs and enhancement requests
Perform hardware and software installations, configurations and updates as needed
Create and maintain tips and tricks solutions for online database and web site
Provide introductory on - line & classroom for company products
Resolve technical issues in a timely manner using available resources within the company

Help Desk Technician

Confidential

Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company
Detect various types of compromise and understand penetration testing and vulnerability scanning concepts
Install, configure, and deploy network components while assessing and troubleshooting issues to support organizational security
Implement secure network architecture concepts and systems design
Install and configure identity and access services, as well as management controls
Implement and summarize risk management best practices and the business impact
Install and configure wireless security settings and implement public key infrastructure

Confidential

Help Desk Technician

Responsibilities:

Confidential

Help Desk Technician

Responsibilities: