Help Desk and Support Resume Profile

Personal Profile: An experienced help desk technician, with a background in Z/OS mainframe system and Unix Solaris systems. Able to use interpersonal skills to present ideas in a user-friendly language. Possesses strong competencies involving organization, attention to detail, analytical thinking and problem-solving. Exercised knowledge in monitoring, updating and closing tickets in ticketing systems such as Remedy, GCARS, and USD.

Extra-Activities:

Confidential

PC Computer Repair Technical Support to Church Members
Troubleshoot computer systems for laptops and desktops
Install Anti-Virus systems in Windows OS Vista/7/2000
Recommend updates, system defrag/clean-up/repairs and improvements
Hardware and peripheral install such as router, hard disks, printers, etc.

Employment History:

Confidential Performed Unix/Solaris OS install and applied patches/fix updates.
Customized host domain parameters to join system in network.
Enabled network subsystems such as Netbackup, Explorer, Sendmail and dumpadm.
Prepared rack cabinet for server installs by Sun/D1 hardware Engineers.
Administered service tickets thru Remedy or USD ticketing systems.
Confidential Implemented the Open System adapter OSA2 in IBM 9672 for LAN/WAN connection.
Provided local and remote technical support for VTAM and TCP/IP printers.
Resolved remote terminal networking issues.
Submitted weekly system reports to management on technical issues.
Trained Help Desk Technicians to resolve VTAM/TCPIP printer and terminal activation issues.
Confidential Coordinated and configured TCPIP addresses of all nodes connected to mainframe.
Customized TCPIP software in host servers for network, protocol, address and gateways.
Configured NCP loading to IBM 3745 Network Controller to communicate with mainframe.
Managed access issues for mainframe printing and terminals.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship