SUMMARY

• Results - oriented and adaptable IT operations professional wif experience in customer service, technical support, PC maintenance, and system administration.
• Possess adeptness in implementing technology-based solutions for business problems, along wif standards, procedures, and processes that improve business functionality.

TECHNICAL SKILLS

Hardware: IBM compatible PCs, Ethernet, Video & Sound Cards, CD - ROM Drives, Various high-end printing systems

Operating Systems: Windows 7 / 8 / 10 Mac High Sierra / Mojave / Catalina Apple iOS / JAMF Android OS

Ticket systems: ServiceNow, ConnectWise, IT Direct, Remedy, JIRA, etc

PROFESSIONAL EXPERIENCE

Confidential

Hardware Specialist II /On-site IT Support

Responsibilities:

• New Hire Onboarding - Ensuring new employeesreceive their equipment on time
• Employee Lifecycle - Tracking and managing hardware returns
• Hardware Repair - Facilitating hardware replacements and working wif vendors such as Apple or Dell to has devices repaired.
• Inventory reconciliation: Consolidate data from multiple sources and correlating it wif employee records to ensure accuracy in teh inventory system.
• Additionally, in charge of teh following responsibilities:
• Responsible for hardware logistics, asset management, and facilitating hardware repairs wif vendors.
• Regular auditing of asset and configuration management records.
• Weekly shipping of hardware to new hire employees.
• Receive and process returned hardware.
• Conduct quarterly reconciliation inventories.
• Maintain clean CMDB and asset records.

Confidential

Desktop Support Engineer

Responsibilities:

• Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
• Perform software and hardware configuration across diverse platforms
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Support on key IT infrastructure projects when needed
• Create and maintain SOPs / how to documentations for local knowledge base (Confluence)
• Responsible for maintaining and updating teh inventory of all office and remote computers, hardware, software and supplies.
• Repairing or replacing damaged hardware.
• Partner wif IT management and security team to ensure that all systems adhere to security policies and any compliance requirements
• . Upgrading teh entire system to enable compatible software on all computers.
• Installing and upgrading anti - virus software to ensure security at teh user level.
• Performing tests and evaluations on new software and hardware.
• Providing support to users and being teh first point of contact for error reporting.
• Establishing good relationships wif all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Assist in OS deployments in virtual and bare metal environments, (WDS, SCCM and JAMF).

Confidential, Palo Alto, CA

Senior Service IT Desktop Support Technician

Responsibilities:

• Provide customer support and services for SAP employees wif PC and MAC environments including remote support.
• Perform moderate troubleshooting, imaging and rebuilds.
• Responsible for issuing and distribution of all new hire IT equipment on teh West Coast of teh United States.
• Asset management and inventory maintenance.
• Monthly inventory reporting.
• Break/fix support as well as upgrade provision.
• Image/configure and distribute IT equipment for special even
• Basic LAN issues and resolutions. Printer driver troubleshoot
• Managing laptops and mobile users and ensure mobile devices/ laptops are set up correctly and meet SAP compliance.
• Provide support both on - site and remote to users nationwide.

Confidential, Foster City

QA Engineer

Responsibilities:

• Testing software and applications across various platforms and devises including gaming consoles, smartphones, tablets and next generation handheld devices.
• Create and execute Test plans, Test cases and Test Reports on pre - release versions of product/software and hardware
• Test products at various stages of teh development life cycle.
• Perform constant software updates and regress bugs
• Report bugs in teh Bug Tracking System

Confidential, San Francisco, CA

Desktop Support Technician

Responsibilities:

• Assist staff wif teh installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software wifin established standards and guidelines.
• Work wif Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interact wif numerous computer platforms in a multi - layered client server environment.
• Recommend and / or performs upgrades on systems to ensure longevity.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Fix and Maintain computer systems for employees and students

Confidential, San Francisco, CA

Analyst

Responsibilities:

• Analyze advertisements for English users.
• Examine and analyze web pages, text and images.
• Evaluate quality of every ad creative and legitimacy of web sites.
• Assess cultural appropriateness.
• Review web pages wif sensitive context
• Use established testing procedures to ensure web queries and sites are thoroughly examined and complied wif guidelines.
• Verification of linguistic and geographical accuracy.
• Develop reports and report bugs into teh bug tracking system.
• Liaise wif Administrators and senior staff on daily basis.