SUMMARY:

• I am a results driven, detail oriented IT professional experienced in performance improvement, end user support, problem analysis and hardware/software troubleshooting and application support.
• I am widely recognized for my versatility within the Information Technology department. I has proven to be able to present complex information clearly and comprehensively to all levels within the organization.
• I has been known to easily earn trust with my end users as well as superiors and upper management. I am versatile and energetic.
• I firmly believe in performing with discipline and integrity while seeking opportunities to improve the application of technology all while enhancing organizational productivity and cutting IT and ultimately organizational cost.

PROFESSIONAL EXPERIENCE:

Confidential

Active Directory administrator

Responsibilities:

• Escalation point for difficult or high impacting IT incidents
• Deployment lead (seek ways to automate deployment processes and services)
• Inventory liaison (assists in selection and evaluation of hardware and software)
• Analyzes business needs and recommends ways to optimize them within IT department
• Assist, train and direct less experienced team members.

Confidential

Sr. Information Technology Specialist/Database Specialist

Responsibilities:

• Provide leadership, direction and to two immediate staff as well as 200+ end users
• As administrator of the office of our Deputy Health Director and 9 Health Center locations, install, troubleshoot, and configure computers
• Maintain databases and spreadsheets perform systems analysis
• Programming in a client/server environment as well as collect and analyze data
• Mobile devices and PDA management
• Manage Active Directory of users, create accounts and set up e - mail in Microsoft Exchange
• Support the implementation of county wide H&W applications
• Deployment and desktop support lead/coordinator/liaison for H&W department
• Help-desk support via Remedy BMC
• System administration
• Inventory coordinator

Confidential

Manager of Computer/IT Support

Responsibilities:

• Acquire IT contracts (Sales/Marketing)
• Recruit and train IT staff oh how to image, install software and deploy hardware
• Computer and network support
• Remove of viruses, malware and spyware from networked and standalone computers
• Window 7 projects including installs, upgrades and refreshes

Confidential, Atlanta, GA

IT /Deskside Support Analyst

Responsibilities:

• Provided PC and network support, developed computer configurations
• Installed PC hardware and software packages
• As administrator troubleshoot and configure pc’s and deliver workstation and laptop system builds, updates, and repairs including the installation of images and software within a Win 7 environment
• Set-up and maintain A/V equipment and request
• Application support
• System administration and configuration

Confidential

IT Personal Computer Specialist

Responsibilities:

• Provided help-desk support via BMC
• Deployed, configured and supported Windows 7 workstations and laptops
• County-wide application support
• System administration and configuration

Confidential, Greenville, SC

Information Resource Consultant

Responsibilities:

• Installed, administered, troubleshot, and configured Dell and Gateway PC’s, Blackberry devices, desktop/network printers, DNS (domain naming systems) and Active Directory services
• County-wide application support
• Provided quality technical support services for Windows XP and Windows 7 as well as Microsoft Office products for District 3 (seven counties) in the form of remote services and field service work
• Coordinated inventory of all District hardware and software including PC’s, laptops, printers and other IT products and services including software and applications
• Oversee yearly budget for Maintenance department of the District
• Developed, coordinated, executed, monitored and tracked IT Budget acquisitions and assets within the district
• Selected as application/software coordinator
• Served as point-of-contact for vendor neogotiations and warranties
• Performed Help desk/PC technician/technical support services as well as break/fix services
• Mobile devices and PDA management

Confidential, Greenville SC

Process Engineering Technician/Discipline Application Specialist

Responsibilities:

• Provided technical support to Process Engineers including maintain/distribute technical information, Engineering specifications and documentation for projects life cycle
• Served as Health, Safety & Environmental (HSE) Research Assistant
• Input/maintained equipment list, P&ID’s, and PFD’s
• Performed technical researches for valve specifications under restricted timeframes and deliverables
• Coordinated hardware and application/software needs between disciplines and projects

Confidential, Greer, SC

Quality/Inventory Specialist

Responsibilities:

• Scheduled/Ordered quality and rework parts for vehicles via SAP
• Served as Quality Engineer Assistant (BMW Appearance Manual)
• Created and presented a quality manual for executive use
• Collection and presentation of data utilizing Microsoft Office SW including PowerPoint for seat presentation and Excel/Access for data collection
• Performed consistency/quality checks of BMW seats on production line