IT Support Specialist Resume

TECHNICAL SKILLS:

Server side: Windows 95/98/2000/2002/ XP/2003,2008 R2, Blackberry Enterprise Server and hand held units, vpn connections, firewall, Novell, Outlook Exchange Server 2000 - 2013, connection experience, VMware, active directory, TCP/IP protocols and server upgrades and roll outs. LDAP protocols, Cisco router/switch and hub experience, network domain experience. Visual Basic, PowerShell, and Batch scripting. MSI Windows Installer, MS SQL Server. Office 365 Exchange Admin, SharePoint, Azure Active Directory, Microsoft 365 Security Administration, Azure Administration.

Software and operating systems: Windows 98/2000/XP/7,8 and 10, IOS and Mac OS, Microsoft office suites97-2016, Outlook 98-2016, Office 365, GroupWise 5.5-6.0, PowerDocs and iManage document management systems, Siebel, pc anywhere, net meeting, zen browser, systems management server, citrix, Unicenter ticket tracking and HEAT tracking system, SOM ticketing system. Autopilot with Microsoft, Azure Intune, Office 365 Admin, Teams, Linux and Unix OS.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

Manage helpdesk, and assign tickets as necessary.
Assists with end user support of technology, set up all end users with Autopilot for deploying networked devices, responsible for IT inventory of all devices.
Troubleshoot any issues with technology, assist with server switch management, setting up of conference room on Microsoft Teams.
Use Intune AD to set up end user accounts, assist in onboarding new hires training, writing SOP’s for technology and helpdesk.
Leading in different projects on the IT team.
Train any staff as necessary on new software, generate helpdesk reports for management and discuss in weekly meetings, manage Microsoft 365 Security on the network.

Confidential

IT Support Lead

Responsibilities:

Managed helpdesk tickets and over all end user support. Set up end user accounts, emails and network permissions in Intune AD, set up network pc’s for lab instruments as well as security cameras in the labs.
Responsible for IT inventory, and IT security on devices, managed conference rooms and set them up with Zoom. Set up Zoom VoIP phones, installed necessary software on end user laptops and MacBook’s, lab pc’s, and maintained server switches.
Assisted with Wi - Fi network install, assisted with setting up autopilot program for the company. Wrote SOP’s for different technologies for IT.
Created and implemented IT onboarding for new hires and did additional training for staff as required.

Confidential

Technical Analysis Senior Analyst

Responsibilities:

Senior technical analyst and team lead for desktop support services.
Troubleshoot issues from ticketing system for 500 plus end users with desktops, laptops and other devices including wireless devices.
Troubleshooting software and programs, imaging and re-imaging devices, setting up user profiles, setting up users and devices in active directory, track network activity of end users and LAN connections throughout the hospital.
Maintain relationships with end users and IT Department, lead team members and advise end users where necessary on issues.
Rotate on call with team as department is 24/7. Document issues in ticketing system and maintain a knowledge base.

Confidential

Information Technology Systems Specialist/Network Administrator

Responsibilities:

Maintaining and monitoring the connections of school network for end users, tracking network activity, maintaining network security, updating internet filters, monitoring backups and running restores of back up data setting security policies for desktops.
Install software and server maintenance, setup/install printers, install and set up desktops and laptops, configure laptops and desktops as well as servers.
Create images and various jobs as well as deploy them along with server updates, maintain the LAN connections through the schools.
User account management in Active Directory and with LDAP protocols. Troubleshooting any desktop and phone issues.
Create Windows Installers MSI’s and software packaging and deploy them via Altiris to workstations. Scripting in Visual Basic, PowerShell and Batch files, some VMware experience.
Experience in Unix, Linux, IOS, Mac OS and Windows as well. General knowledge of printers, projectors and a/v equipment and Mac desktop set up.

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