SUMMARY:

Experienced IT, desktop, and network technician.

WORK EXPERIENCE:

Desktop Support Specialist

Confidential, Houston, TX

Responsibilities:

• Supporting 500+ Confidential users and Confidential users across Confidential and Confidential network domains.
• Utilizing ServiceNow ticket system for all incident resolution and tasks. Administer RSA secure access for all users.
• Administer SecurePrint in Ysoft dashboard for all users.
• Completed End to End testing for Microsoft Autopilot Deployment roll - out.
• Utilizing customer service skills, I drastically improved the image of IT by delighting our customers, empowering team members, seeking to understand with a desire to make a difference, and owning it.

Windows 10 Deployment Technician

Confidential, Houston, Texas

Responsibilities:

• Lead Deployment Tech for Windows 10 deployment.
• Tasks include imaging new devices, migrating user data, installing docking stations, configuring hardware, asset tracking, and training a team of 5 deployment technicians on deployment procedures.
• Ensuring smooth deployments and migrations by providing “White Glove” customer service in a corporate environment.

DESKTOP SUPPORT

Confidential, Houston, Texas

Responsibilities:

• Windows 10 Desktop Support
• Upgrading devices to Windows 10, migrating user data, imaging and configuring new devices, installing applications, printers, troubleshooting all areas of the IT infrastructure. Assisted users with setup, signing-in, and configuration of Microsoft Office 365 accounts and desktop applications.

IT FIELD TECHNICIAN

Confidential, Houston, TX

Responsibilities:

• Completed Over 300 Independent Contracts with A 99% Approval Rating Nationwide.
• Desktop Support with Sigma Technology Solutions; Printer and PC Refresh with Confidential ; Wireless infrastructure with High Wire Networks; POS Refresh with Pivot Technology Solutions, Structured Cabling, Surveillance, Security, And Hardware Support.

DESKTOP SUPPORT

Confidential, The Woodlands, TX

Responsibilities:

• Windows 10 Deployment and Migration of 23,000+ Confidential Users Across Tristate Area.
• Wipe and Image Existing Devices.
• Migrating User Data to Windows 10 Devices.
• Assisting users with signing into and setting up Microsoft Office 365 accounts and applications on local machines.

COMPUTER TECHNICIAN

Confidential, Houston, TX

Responsibilities:

• Handled all aspects of Microsoft networks from desktop workstations to servers.
• Managed Active Directories; performing adds moves and changes, and resetting passwords.
• Successfully completed a Microsoft Office 365 migration of approx. 25 users at Northside Plumbing supply.
• Managed Windows updates utilizing Microsoft Windows Server Update Service (WSUS server) at the Heritage Foundation.
• Utilized SCCM to manage servers across multiple domains for said clients.

DATA CENTER ANALYST

Confidential, Houston, TX

Responsibilities:

• Managed Co-Located servers and associated equipment

FIELD TECHNICIAN/INSPECTOR

Confidential

Responsibilities:

• Predictive maintenance: vibration, acoustic, and thermal analysis for automated manufacturing plants.

DATA/TELECOMM TECHNICIAN

Confidential, Houston, TX

Responsibilities:

• Trained and led a team of up to 3 techs to design, install, and maintain business telephone systems and data networks.

MAINTENANCE JOURNEYMAN

Confidential

Responsibilities:

• Staff Sargent.
• Expert Marksman ribbon.

INFORMATION TECHNOLOGY / DESKTOP SUPPORT

Confidential

Responsibilities:

• Disassemble, box and ship equipment that is out of date
• Record daily data communication transactions, issues and remedial actions or installation activities
• Communicate with suitable vendors to coordinate needed repairs
• Handle data transfers from PC to PC and troubleshoot software/hardware along with break/fix
• Provide support for functionality testing and end users
• Diagnose, restore, rebuild, and refurbish computer hardware, such as PCs, laptops, monitors, servers, and additional IT equipment
• Follow company quality standards to ensure the integrity of all electronic data records
• Manage and execute technology implementation projects
• Handle disassembly, boxing, movement and setup/installation on site
• Install and repair printers, troubleshooting problems as needed
• Communicate regularly and effectively with ticket submitters
• Image and prepare new computers
• Solid understanding of MS Windows 10
• Strong familiarity with Microsoft Office
• Ability to simplify complex problems and build solutions
• Ability to handle multiple tasks to prioritize needs and expedite tasks upon request
• An understanding of networking such as switching and routing Attention to detail and ability to follow standard procedures experience with PC and Mac hardware and software, and an understanding of TCP/IP, DNS, DHCP, LAN, and WAN creative, adaptive, and eager to learn new technical skill sets

Confidential

Responsibilities:

• Load and install workstations, laptops and peripherals
• Install data equipment including data racks, patch panels, cable trays, etc.
• Test all installed cable using appropriate testing equipment
• Document all information on all cable and equipment Installation of voice lines to various types of phone equipment experience in Confidential . knowledge of labelling, pulling and dressing category 3, category 5e, category 6 and fibre optic experience with installing j-hooks, ladder racks and cable tray. ability to terminate workstation outlets and familiarity with voice and data jacks such as Leviton, Orthotics, and Panduit experience working in MDF / IDF environments. 25 pair termination of 110 and 66 blocks ability to read blueprints and work independently when needed. experience using a 4 pair tester and Fluke tester. fibre termination and patch panel experience of running a crew of 3 or more.

DATA CENTER ANALYST

Confidential

Responsibilities:

• Installation and Removal of IT equipment
• Physical power down of equipment
• Install and remove cabinets and racks in the data centre
• Perform activities to ground cabinets according to standard processes
• Dispose of all packing material and waste appropriately
• Approve/coordinate tickets to add or remove equipment from the data centre
• Move equipment, racks, devices, and materials between physical locations in the same data centre